INBOUND CUSTOMER SERVICE REPRESENTATIVE - MINNESOTA

Arrowhead Promotion is seeking dedicated Inbound Customer Service Representatives in the state of Minnesota to join our team. If you excel at providing exceptional service and assistance over the phone, we want you! Enjoy a consistent schedule of 40 hours per week, attractive benefits within 90 days of employment, and the flexibility to work either remotely or onsite.

Position Highlights

• Location: Minnesota (candidates from the Grand Rapids area preferred)

• Work Schedule: 40 hours/week, with various shifts available

• Compensation: $15/hour, with pay increases as you progress in the role

• Fluency in French or Spanish is a plus

Responsibilities

As an Inbound Customer Service Representative, you will be trained to handle a variety of tasks, including:

• Assisting customers with web/phone orders, program registration, and order/rebate inquiries

• Providing product information

• Addressing general customer service inquiries in a friendly and professional manner

Requirements

To thrive in this role, you should possess the following skills and qualifications:

• Excellent communication and problem-solving abilities

• Detail-oriented and highly accurate in your work

• Ability to multitask and support other departments as needed

• Pleasant voice, good grammar, and strong writing skills

• Typing speed of 25-30 WPM

• Capability to handle 40-60 calls per day with efficiency

• Ability to be available for taking calls for 80% of your day.

• Proficiency in basic computer knowledge and skills

• Tactful handling and de-escalation of stressful situations

• Adaptability in a dynamic environment

• Adherence to policies and confidentiality requirements regarding Personally Identifiable Information (PII)

• Consistent attendance record

Preferred Qualifications

• High school diploma or general education degree (GED)

• Previous related experience and/or training, or an equivalent combination

Shift Requirements

Our current needs include the following shifts:

• 7:00 am – 3:30 pm CST, Monday – Friday; rotating 9:00am - 5:00pm CST Saturdays

• 10:30 am - 7:00 pm CST, Monday – Friday; rotating 9:00am - 5:00pm CST Saturdays

• Training schedule for the first two weeks will be 8:30am - 4:30pm CST, Monday - Friday. Once training is complete the employee will begin their permanent schedule.

Remote Work

Remote work is available for candidates whose internet service speeds consistently meet a minimum of 30 Mbps download and upload. Work computers can be supplied.

If you are a personable, professional, and customer-oriented individual with good people skills, we invite you to apply for this opportunity as an Inbound Customer Service Representative at Arrowhead Promotion and Fulfillment Co. Join our team and grow your career with us!

Equal Opportunity Employer Statement

Arrowhead Promotion and Fulfillment Co. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all qualified applicants, regardless of background.