What are the responsibilities and job description for the Sales Manager position at Arrowhead BMW?
Description
Description
The Sales Manager manages the activities of all sales staff ensuring sales targets and customer service levels are achieved. This individual is responsible for training, cross-training, and development of all sales staff.
The Sales Manager is supervised by the General Sales Manager.
The Sales Manager directly manages Sales Representatives.
Essential Functions and Duties
- Sales Process Management
- Ensure vehicle sales goals are attained by holding Sales Representatives accountable to Volvo Cars Arrowhead's sales process and customer experience.
- Manage daily activity of the sales staff using the daily work plan in CRM to ensure sales volume and productivity goals are met.
- Ensure salespeople are engaging directly with the customer. When there isn’t enough sales coverage, engages directly with customer themselves.
- Walk lot everyday with sales team to ensure knowledge of vehicle pricing and excellent condition of inventory, advertising, banners and area grounds.
- Sales Staff Recruiting, Training and Development
- Train sales staff daily using meeting-in-a-box, role-play, storyboards, product demonstrations and product quizzes to ensure all are well versed in the sales process and manufacturer product knowledge.
- Develop effective sales staff by communicating expected performance standards, monitoring performance, identifying development needs, coaching and mentoring.
- Customer Engagement
- Ensure all customers greeted promptly in a professionally and friendly manner.
- Address and resolve customer concerns promptly and professionally.
- Assist Sales Representatives with customers when needed in order to ensure sale of vehicle.
- Remain aware of all customers on lot and ensure their customer buying experience is progressing as expected.
- Track ad sourcing by communicating with customers to identify what brought them to the store.
- Other duties as assigned.
- Constructively communicate with other dealership personnel as required to satisfy customer needs.
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
- Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
- Arrive at work, take breaks, and depart work at the times designated by management.
- Attend meetings and trainings as scheduled.
- Ensure that work areas and customer waiting areas are kept clean.
Performance Measurements
- Sales Per Salesperson
- F&I PVR
- Sales Satisfaction Index (SSI)
- Gross Profit
- Sales Associate Retention Rate (6 months)
Requirements
Requirements
- High school graduate or equivalent.
- 18 years or older
- Possess an acceptable driving record and valid driver’s license in state of residence
- A criminal history background check will be conducted prior to beginning employment
- Clear pre-employment drug screen