What are the responsibilities and job description for the Business Operations Lead position at Arrow?
About Arrow
Arrow is building the future of healthcare payments. We’re a VC-backed startup automating the painful, manual world of medical billing—starting with insurance denials. Our AI platform helps healthcare providers fix rejected claims instantly, accelerating revenue and eliminating busywork.
We’re looking for a Business Operations Lead to own the backbone of our delivery engine. You’ll work across operations, product, and customer success. This is a rare chance to operate at the heart of a startup—solving real problems and making an immediate impact.
🎯 You will...
Own internal delivery workflows
- Build systems and processes to improve team efficiency and quality
- Work closely with our offshore team to ensure smooth execution and on-time delivery
- Drive improvements through data, metrics, and structured problem-solving
Support customer onboarding and delivery
- Serve as a key point of contact during onboarding and implementation
- Coordinate across internal teams to ensure customer needs are met
- Identify and resolve operational blockers quickly
Drive cross-functional projects
- Partner with founders on high-priority initiatives
- Identify bottlenecks, propose solutions, and lead implementation
- Help us build the internal playbooks and infrastructure for scale
Be a utility player
- From ops to analytics to light customer support, you’ll wear many hats
- You’ll see the entire company and have the chance to grow into areas you’re passionate about
🚀 You are:
- Analytical & systems-minded: you can take a messy problem and turn it into a scalable process
- Execution-oriented: you like moving fast and getting things done, even with little direction
- Adaptable: you’re comfortable in a changing environment with lots of ambiguity
- Detail-obsessed: you keep things from slipping through the cracks
- Customer-aware: you understand how to communicate clearly and build trust
- Startup-curious: you want a front-row seat to building a company from the ground up
📱 Ideal candidate has:
- 2–4 years experience in consulting, banking, early-stage startups, or bizops/chief of staff roles
- Bonus: healthcare operations or exposure to complex service workflows
- Strong comfort with data, tools, dashboards, spreadsheets
- Excellent communication and organizational skills
