What are the responsibilities and job description for the Customer Service Representative position at Arrow Workforce Solutions?
Dispatch / Customer Service Representative
Elk Grove, IL:
- Monday–Saturday availability needed, with 6-day workweeks during peak
- Priority shift: 8:00 AM – 4:30 PM
- Second shift: 10:00 AM – 6:30 PM
Pay Rate:
- $20.00–$21.50/hour
Position Overview
We are seeking a dependable and customer-focused Dispatch / Customer Service Representative to support daily logistics and customer communication operations. This role requires strong multitasking abilities, attention to detail, and the ability to work effectively in a fast-paced environment. Candidates should possess a positive attitude, excellent communication skills, and a reliable work ethic.
Key Responsibilities
- Conduct driver check-ins and assist with dispatch coordination
- Review delivery photos and verify delivery completion details
- Manage schedules and update dispatch information as needed
- Respond professionally to incoming calls and emails
- Communicate effectively with drivers, customers, and internal teams
- Maintain accurate records and ensure timely follow-up on issues
- Prioritize tasks and manage multiple responsibilities simultaneously
Qualifications
- Previous customer service, dispatch, or administrative experience preferred
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and email management skills
- Dependable attendance and punctuality
- Positive attitude and team-oriented mindset
Additional Information
- Business casual attire required
- No leggings or athletic wear permitted
- Overtime available during peak operational periods
- Reliability and professionalism are essential for success in this role
Salary : $20 - $22