What are the responsibilities and job description for the Future Opening: Customer Service Representative position at ARROW SYSTEMS INC?
Benefits:
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $35,000.00 per year
Arrow Systems, Inc. distributes a wide range of materials and equipment for the digital printing and cutting markets.
Arrow has pioneered many ground breaking technologies and has been a leader in the digital printing/cutting field for decades; providing digital printing solutions to the World market.
Arrow has given the most effective solutions to the world of digital printing, making dedicated efforts to take digital printing to great heights in various applications and industries, to include the direct print to Glass, Steel, Ceramics market.
With continued investments in training, research and development for over twenty years with sales in over 100 countries, Arrow continues to lead the way with alliances in various industries carrying products from world leaders and inventors in their respective fields.
With offices across the world, we support our customers and educate the end users in embracing disruptive technologies, hand holding, true 24/7/365 support, throughout the learning curve.
Arrow has pioneered many ground breaking technologies and has been a leader in the digital printing/cutting field for decades; providing digital printing solutions to the World market.
Arrow has given the most effective solutions to the world of digital printing, making dedicated efforts to take digital printing to great heights in various applications and industries, to include the direct print to Glass, Steel, Ceramics market.
With continued investments in training, research and development for over twenty years with sales in over 100 countries, Arrow continues to lead the way with alliances in various industries carrying products from world leaders and inventors in their respective fields.
With offices across the world, we support our customers and educate the end users in embracing disruptive technologies, hand holding, true 24/7/365 support, throughout the learning curve.
Salary : $35,000