Operations First Line Supervisor

Arrow Specialties USA, LLC is a global leader in advanced materials and protective solutions. Our Aramids -Nomex and Kevlar - product portfolios, delivers high-performance innovations across industrial sectors, enabling safety, reliability, and efficiency in demanding environments.

We are currently seeking a Operations First Line Supervisor to join our team.

Accountable to meetshift performance expectationsand provide administrativepeopleleadership for shift team members.Works withthe Activity Coordinator Gatekeeper to coordinate shift activities inan optimalmanner.Works with team members to ensure service requestsareaccurateandappropriateandmakesappropriate adjustmentsto the planning and scheduling of operational activities off-hours.Coordinates with Activity CoordinatorGatekeeperduring normal hours.Coordinates beginning and end of shift activities to ensure smooth transition.Ensuressufficient scheduling/resources tooperateplant, including overtime, changing work schedules, and prioritization of work.Responsible for coaching and career development.

Qualifications:

• High school diploma or equivalent with at least 5 years of manufacturing or related experiencerequired

• Trade certification preferred

• Degree in Engineering or related field with at least 3 years of manufacturing or related experiencepreferred

• Line of business experiencerequired

• Process Safety Management (High Hazard Process) experiencerequired
  

Responsibilities:

• Completes the requirements of the Performance Management Process for direct reports whichisleveragedto support meaningful opportunities for leader/employee engagement. This includes coaching and career development.

• Maintainsastrong connection with the team fostering an empowered organization. Shows appreciation for employees andmaintainsa servant leadership mindset.

• Keeps active field presence and assesses work activities routinely tomaintainawareness of plant needs and understanding of personnel behaviors.

• Accountable to drive adherence to EH&S standards,policiesand procedures.

• Accountable to meet shiftperformance expectations such asproduction(net pack pounds)perthe scheduleand drivecorrective actions to all failureswhentheperformanceis not met.

• Coaches team members on value assessment and prioritization of tasks and service requestsand on theapplication of the Operations Dashboard (OPD)Task List and Logbook.

• Works with team members to ensure service requests arevalue addedwith clearly defined scopes, adequate troubleshootinginformationand properlyentered intotheappropriate system.

• Works with team members to makeappropriate adjustmentsto the planning and scheduling of operational activities during off-hours and coordinates with Activity CoordinatorGatekeeperduring normal hours.

• Performsappropriate onshift activities applicable to the Gatekeeper role during off-hours related to routing service requests originating within the plant to theappropriate workgroup or service provider.

• Acts ason-shift liaison to support functions for general activities and coordinates those interactions and related activities for the team during off-hours.

• Reviews work status with service providersandoriginators during off-hours and coordinates with Activity CoordinatorGatekeeperduring normal hours.

• Determinesif plans and/or procedures arerequiredfor service requests during off hours.

• Ensuresthe OPDTask List and Logbook are updated/adjusted asrequired.

• As required,providescoverage for the Activity CoordinatorGatekeeper.

• Ensures "beginning and end of shift" activities are completed to enable effective shift-change according to plant specific requirements related to Communication, Metrics, Shift Change Protocol,Task Assignment & Prioritization, etc.

• Ensures sufficient shift team staffing to safelyoperatethe plant,i.e.scheduling of overtime, working with shift team to change work schedule,facilitatesshift team to adjust priority and/or rescheduling of tasks,utilizingother available resources as needed, etc.

• Understand customer needs and drivehigh levelsof quality,responsivenessand reliability for the customer.

Capabilities Required for this Role (Knowledge Skills & Abilities)

• Ability toengage and lead others.
• High levelof confidence inhis /her decision-making skills.
• The ability to multi-task and prioritize workload.
• Can look at the big picture (production versus costs) and make the correct decision.
• Respected by work group in that they will not second guess his / her decisions.
• Excellent organization and time management skills to include prioritization, scheduling, and
• optimizingshift team skills and resources.
• Good knowledge of the work processes and enabling IT tools,i.e.OPDTask List & Logbook,
• Management of Change (MOC), etc.
• Has built positive working relationships with others across the organization and functional
• supportorganizations that enable other roles to be successfulto performtheir roles through influential leadership and coaching.
• Ability to value assess service request and coach shift team members when they are not
• aligned to current plant goals.
• Will not accept substandard work requests from others.Coachesothers on quality oftheir
• workrequest.
• Thorough knowledge ofthe plantprocess technology.
• Confident with current computer applications and skills.
• Learning agility -A personal drive to learn, pivot when necessary, and adapt to the ever
• changing needs of our company in the face of a changing world and customer base
• Emotional intelligence -Being aware of your and others emotions and using that awareness to guide your interactions in a way that achieves our business goals
• Business judgement -Awareness, understanding, and navigation of our business to enable
• improvement or development of solutions in your role that improve our business andour
• customers experience
• Functional skills -The specific skills and experiences needed to deliver and accelerate in your current role and throughout your career
• Organizational skills -Having and using the knowledge of our organizationssystems, procedures, and culture toidentifyissues and/or opportunities andtake actionon them in a way that meets the needs of customers and magnifies your impact

Behaviors Required for this role:

• Inspiring trust - Earns the respect of others; follows through on commitments; authentic; open to feedback; acknowledges and affirmscontributions of others.

• Actively listening - Knows what she/he doesnt know; welcomes input from others; takes time to clearly understand and respond; allowspeople the time to express their point; open to influence.

• Self-driven - Sense of purpose; driven by a higher agenda; demonstratesthe ability to elevate and remain objective; able and willingto take risks and do difficult things.

• Resilient - Does not fall to pieces at the first blow or failure; stays focused during organizational turmoil; handles pressure and does nottake things personally.

• Collaborating with others - Empowers purposeful engagement;
  servant leader; keeps things simple; engages individuals/team toachieve superior results; creates an atmosphere of value-driven
  outcomes.

• Appreciating differences - Seeks out and surrounds her/himself with people who are and think differently; people want to work withand learn from her/him; broader awareness of the value of diversityand inclusion.

• Playing to win - Just wont give up; finds a way when others find excuses; will not let obstacles get in the way; goes beyond "tolerating complexity and grey zones.

• Accountable - Takes responsibility for actions; communicates with transparency; recovers from mistakes; owns their impact.

Arrow Specialties US, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please contact our Talent Acquisition team for additional information.