What are the responsibilities and job description for the Office & Scheduling Coordinator - Kokomo position at Arrow Services Inc?
Location: Kokomo, IN (In-person)
Job Type: Full-time
Pay: $18/hour
Work Schedule:
- Mon-Fri: 8am - 5pm EST
Position Overview:
Arrow Pest Control is looking for a reliable and detail-oriented Office & Scheduling Coordinator to join our Kokomo branch. This position plays a vital role in the day-to-day success of our operation by serving as the main point of contact for customers, supporting technicians, and keeping the office running smoothly.
You’ll manage customer scheduling, technician routing, phone calls, office tasks, and supply coordination. If you enjoy being organized, solving problems, and helping a team succeed, this is a great opportunity to build a long-term career with a family-owned company that’s been serving the Midwest for over 65 years.
Key Responsibilities:
- Answer incoming calls, schedule appointments, and provide friendly customer support.
- Create and manage daily technician routes; communicate changes or cancellations.
- Process and submit daily technician reports to the corporate office.
- Track vehicles and ensure accurate scheduling records.
- Support technicians by preparing supplies, paperwork, and route information.
- Handle light office management tasks, including filing, ordering supplies, and occasional bank deposits.
- Maintain a clean, organized, and professional office environment.
- Assist with customer retention by making follow-up calls and coordinating service needs.
Requirements:
- High school diploma or equivalent.
- Previous experience in scheduling, dispatching, or office administration preferred.
- Knowledge of Fort Wayne streets and surrounding service areas a plus.
- Proficient with Microsoft Word, Excel, and Outlook.
- Strong communication and customer service skills.
- Ability to thrive in a fast-paced, self-directed environment.
- Organized, dependable, and motivated to support both customers and field staff.
Benefits:
- 401(k)
- Health and dental insurance
- Paid time off
- Weekends off
- Opportunities for growth within a stable, family-owned company
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $18