Senior Construction Team Lead

Arrow Service Team is looking for a full-time Senior Construction Team Lead to join our Restoration Reconstruction Team of professionals in Bismarck, ND!

Arrow Service Team is based out of Bismarck, ND and is the leader in the disaster restoration industry in North Dakota. We have built our heritage one project at a time, establishing a reputation for performance, integrity, and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms, or other disasters, we deliver on our promise to provide extraordinary care while serving people in their time of need! Our passion for quality and customer service drives everything we do.

If you take pride in your work, work well in a team environment, and understand the how your leadership impacts others, this is the career for you! We handle a wide variety of restoration jobs from residential (primarily) to commercial and are well marketed. What makes our industry unique is that our line of work primarily entails restoring an existing property to its pre-state/pre loss condition or better. You won't get bored with the many different projects we handle on a daily basis.

This is a full-time position. Typical hours are from 7:00am to 5:00pm Monday through Friday. Longer hours and some flexibility in hours may be needed dependent upon business needs. Team Leads and Project Managers are also on a rotating on-call schedule to handle any afterhours emergencies.

Training is fully paid and on-the-job with our experienced team of Department Managers, Leads, as well as our seasoned Project Managers. We have a team of skilled employees ready to share their diverse knowledge, skills, and tricks of the trade to help you succeed. Expected core training is 2 months but depends on overall progress.

In this role, you'll be learning something new every day. Training, adaptation to market conditions, and skill development is always ongoing in this trade and industry. Over the course of time, you will become well versed in many key decision-making areas making you even more valuable.

We look forward to investing in your career!

Position Summary:

The Senior Construction Team Lead works directly with Project Managers to ensure projects are completed professionally, profitably, safely, and on schedule. This role is responsible for leadership, accountability, operational oversight, team development, and management of the company field schedule.

Job Duties:

-Team Leadership & Accountability

• Conduct weekly one-on-one meetings with Project Managers to review project status, scheduling, compliance, job costing, invoicing, and overall performance.
• Provide coaching, leadership, and accountability to ensure team goals and company standards are consistently met.
• Review work orders and project documentation for accuracy, clarity, and operational efficiency.

-Operations & Field Schedule Management

• Oversee and manage the company field schedule to maximize production efficiency, manpower allocation, project timelines, and customer satisfaction.
• Coordinate scheduling priorities with Project Managers, subcontractors, field staff, and leadership.
• Assist in resolving project delays, scheduling conflicts, and operational challenges.
• Monitoring and updating internal flooring and cabinet display materials in addition to pricing.

-Claims, Customer & Revenue Support

• Work closely with the Claims Department, adjusters, customers, and Project Managers to support approvals, supplements, and project profitability.
• Assist the team in achieving annual revenue goals while maintaining targeted cost of sale percentages.
• Support customer communication and conflict resolution when needed.

-Training & Team Development

• Conduct ongoing training and mentorship focused on leadership, communication, sales growth, estimating, customer relations, and operational consistency.
• Foster a positive team culture built on professionalism, accountability, innovation, and continuous improvement.

-Performance Goals

• Support Project Managers in achieving individual and team revenue goals.
• Maintain profitability targets and cost of sale expectations.
• Ensure efficient management of the field schedule and project completion timelines.
• Promote a strong “Team First” culture focused on communication, accountability, and growth.

Compensation & Incentive Structure:

Base Compensation:

Salary compensation to be determined based on experience, industry related success and knowledge, desirable leadership traits, and adherence to a professional standard.

Performance Bonus:

The Senior Construction Team Lead is eligible for an annual performance bonus (% of salary).

Bonus eligibility and payout will be determined based on:

• Achievement of the team’s annual revenue quota.
• Maintaining company cost of sale targets.
• Effective management of the company field schedule.
• Overall team performance, operational efficiency, and leadership effectiveness.

Bonus payouts are subject to:

• Active employment at the time of payout.
• Satisfactory performance and compliance with company standards and policies.

Experience and Skills (strong combination preferred, but willing to train the right person):

• Strong leadership and communication (oral and written) skills.
• Exceptional project management skills.
• Solid understanding of construction principles and practices.
• Proficiency in using project management software and tools and proficiency with Microsoft Office.
• Experience in restoration and/or construction and/or homebuilding process.
• Strong knowledge of residential construction, restoration techniques, and construction materials.
• Ability to work effectively under pressure and manage multiple tasks.
• Problem-solving and decision-making abilities.
• Coachability and openness to constructive criticism.

Education:

• High school diploma or equivalent.

License/Certification:

• Valid Driver's License (Required).

Work Location:

• Primarily at office, but also at jobsites for scopes, customer visits, public events, etc.

Base Pay:

• Starting salaried base pay is negotiable and largely depends on experience, diversity of skillsets, industry knowledge, leadership capability, and general abilities. (DOE)
• 90-day review (potential for wage adjustment).
• Annual reviews scheduled thereafter (potential for wage adjustment).

Additional Pay Incentives:

• Quarterly profit sharing.
• On-call bonus (when participating).

Benefits:

• PTO (paid time off).
  
• 6 Observed Paid Holidays.
• Health Insurance.
• Dental Insurance and Vision Insurance.
• Life Insurance.
• 401(k) (with a set matching percentage).
• Fully paid training.

Perks:

• Assigned company vehicle.
  • May be used to get back and forth from home to work.
  • Onsite fuel.
• Assigned company computer and phone.

Arrow Service Team started as a small carpet cleaning company in 1979. Over the years, we have grown to over 75 employees and have expanded our services to include fire & water damage restoration, mold removal, trauma, and emergency board-ups. We also continue to clean residential and commercial carpets and HVAC and ductwork. Core family values make Arrow Service Team grow year after year. We pride ourselves in being a local family-owned company. We have a fully trained in-house team of disaster restoration specialists, including water mitigation techs, fire restoration techs, finish carpenters, flooring installers, painters, and carpet and HVAC technicians. With a quality staff, it is easy to understand why we keep expanding our team and reach as the top restoration company in Bismarck-Mandan and surrounding communities.

Arrow Service Team is committed to providing a safe, healthy, and productive work environment. Consistent with this commitment, it is the intent of the Company to maintain a drug and alcohol-free workplace.

Arrow Service Team provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

To learn more about Arrow, please visit our website at: www.arrowserviceteam.com.