What are the responsibilities and job description for the Customer Success Manager position at Arrow Security?
Base plus commission
Position Summary-
The Client Success Manager responsibilities include client outreach to set appointments for your Business Development Manager, determine whether potential clients might be interested in obtaining additional information about our organization and services offered, and getting on the client's RFP list. The Client Success Manager will be responsible for daily, weekly, and monthly goals which will be tracked using our CRM HubSpot. To be successful as a Client Success Manager, you should be determined to achieve and surpass each of your work-related goals. An outstanding Client Success Manager will demonstrate a thorough understanding of the sales process, including the Arrow value proposition.
This position reports directly to the Director of Sales Operations.
Essential Job Responsibilities
- Understanding the Arrow Security value proposition
- Calling prospective clients using a list of leads in our CRM
- Providing marketing material to customers via e mail
- Asking potential clients to be included in upcoming RFP's
- Accepting calls from prospective clients
- Follow up regularly with prospects
- Fielding basic questions about our services
- Scheduling meetings between the prospective client and Arrow Sales Professionals
- Keeping a detailed log of calls, e mails and appointments in the CRM
- Attempting to contact prospective clients who you have been unable to contact
- Provide client feedback
- Communication with the Sales Team
- Receiving RFP's and providing basic information to determine go / no go decisions
- Minimum of 40 customer touches per day.
- 5 appointments per week.
- 1 RFP or proposal per week
Knowledge/Skills/Abilities Required
- Strong communication skills
- Proficient in Microsoft Office & Outlook
- CRM technology proficiency (HubSpot or similar)
- Ability to meet strict deadlines and multi-task
- Ability to take initiative to uncover opportunities
- Outstanding listening skills and attention to detail
- Excellent phone etiquette
- Professional and courteous disposition
- Persuasive and results-oriented
- Positive attitude
- Follow up with internal and external clients
Competencies
- Critical thinking and creative problem-solving skills combined with sound judgment
- Strong ability to multitask and prioritize assignments
- Organized with an attention to detail
- Robust verbal, written and interpersonal communication skills
- Flexible and willing to learn new skill sets
- Self-motivated with the ability to take initiative and work within a team structure as well as independently
- Strong work ethic and follow up skills - desire to win
- Commitment to excellent customer service
- Proven ability to identify and communicate effectively with decision makers
- Maintain accurate records of all sales and prospecting activities
Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Working Requirements & Environment
- Able to sit and work on a computer for extended periods
- Can work remotely
- Typical Office environment
- Willing and able to work additional hours as needed to ensure responsibilities are met
Minimum Qualifications
- HSD/GED required
- Proven experience as an Appointment Setter, Sales Representative, or similar will be advantageous.
This is a Remote/Hybrid position for candidates who reside in the Tri State Area.
Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.
Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@arrowsecurity.net Please include your full name, contact information and details about your request in the email.
