Community Mentor

The Arrow House is a residential treatment center in Orange, California, providing structured, therapeutic care for adolescents struggling with substance use and co-occurring mental health challenges. Our program combines evidence-based clinical services, academic support, and family engagement in a supportive, home-like environment. We are a mission-driven team committed to fostering emotional safety, connection, and long-term recovery for the young people we serve.

The Community Mentor plays a vital role in supporting adolescents throughout their daily routines within the residential treatment setting. This position is responsible for facilitating day-to-day activities, providing safe and reliable transportation, supervising client behavior, and supporting therapeutic goals through structured programming and documentation. Community Mentors maintain a consistent presence in the milieu, ensuring client safety, promoting accountability, and reinforcing treatment plans through direct engagement and coordinated communication with clinical staff. Duties also include supervising medication self-administration (with training), conducting safety checks, orienting new clients, and intervening in crisis situations when necessary. This role requires strong interpersonal skills, reliability, and a commitment to fostering a structured, supportive, and recovery-focused environment.

Available Shifts: 7:00 AM - 3:30 PM; 3:00 PM - 11:30 PM

Job Duties:

• Facilitates clients daily activities in residential treatment facility. 
• Transports clients to and from necessary appointments.
• Observes and monitors clients behavior and intervenes based on schedule, individual clients treatment plan, and house needs.
• Facilitates assigned groups/meetings/activities per program schedule.
• Documents observations / milieu interventions in client records. 
• Coordinates milieu treatment with counseling staff (via client record, staff communication, and counseling/residential interface meeting). 
• Writes shift log (including check in and check out as well as a summary of the shift events)
• Provides transportation to and supervision of clients at community 12-step meetings per program schedule. 
• Transports clients per supervisor's directives (for court, ancillary services, etc.).
• Ensures transportation safety by conducting van inspections and following safety rules.
• Supervises self-administration of client of client medications (only after provided with appropriate training). 
• Ensures physical plant safety and security by conducting regular house checks, fire drills, and disaster drills per policy and procedure.
• Orientation of new clients to house rules.
• Conducts check-in to residence with new clients including search of items brought to facility and lock-up of contraband and medications.
• One-on-one supervision of at-risk clients (ATA risk; suicidal ideation, etc.) per directive from Program Director.
• Follows emergency procedures exactly (including following paging protocol, following directives given exactly, transportation, etc.).
• Supports aftercare component by facilitating aftercare groups (when assigned).
• Conducts UA drug screen collection when directed, following appropriate procedures.
• Participates in staff trainings.
• Other duties as assigned.

Requirements:

• Must be able to pass a drug screening and live-scan background check. 
• Must have reliable transportation to and from work.
• Valid Drivers License Required.

Qualifications:

• Minimum of 1 year of experience working with adolescents in a residential, behavioral health, education, or youth services setting.
• High school diploma or equivalent required; some college coursework in psychology, social work, or related field preferred.
• Ability to model appropriate boundaries, behavior, and communication skills.
• Strong interpersonal skills and the ability to engage compassionately and effectively with youth.
• Ability to remain calm and make sound decisions in crisis situations.
• Must be able to document observations clearly and professionally in written records.

Benefits:

• 401(k) matching
• Dental/Vision insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program

All employees of The Arrow House are expected to maintain strict adherence to HIPAA regulations and uphold the highest standards of confidentiality when handling client information. Due to the sensitive nature of our work with adolescents, staff must demonstrate exceptional professionalism, discretion, and a commitment to safeguarding the privacy, dignity, and wellbeing of every resident. This role plays a vital part in supporting the therapeutic environment and fostering trust and safety for the young people in our care.

Salary : $21 - $23