Sales Trainee

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

A Brief Overview

The Sales Trainee assists with new and existing customer sales and provides product support to outside sales representatives. This role supports sales operations by providing quotes and product dimension information, both in person and over the phone, while developing foundational sales and product knowledge.

What You Will Do

• Respond to customer inquiries regarding product selection, order placement, pricing and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to help generate sales opportunities.
• Obtain orders from customers and sales representatives; enter work orders, credit returns, return authorizations, pick tickets, and service requests; and file paperwork accordingly.
• Coordinate the purchase and delivery of special products by obtaining information on pricing specifications, uses, and availability.
• Manage project schedules by coordinating with outside sales, jobsites, and assigned customers.
• Maintain appropriate stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Monitor back orders and help resolve outstanding issues; assist with billing problem resolution and data compilation for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Assist in resolving jobsite issues and customer concerns.

Required for All Jobs

• Perform other duties as assigned.
• Comply with all company policies and standards.
• Adhere to the company's commitment to workplace safety.
• Participate in and complete all assigned training programs.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in the building materials industry with basic knowledge of products and applications required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate a computer, calculator, and cash register.
• Knowledge of building supplies, applications, related equipment, and/or the construction industry.
• Strong interpersonal and customer service skills with excellent oral and written communication abilities.
• Familiarity with inventory and inventory control processes.
• Ability to walk throughout yards, plants, and office environments.

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.