What are the responsibilities and job description for the Manager, Partner Integrations position at Arrive?
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As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
As the Manager, Partner Integrations for North America, you will lead a dedicated team of integration specialists focused on the implementation and optimization of technical integrations within our partner ecosystem. Reporting to the Head of Off-Street Partner Program for North America , you will oversee the delivery of integrations across multiple product linesthat keep our cities moving. This is a pivotal leadership role designed to drive operational excellence and process standardization while empowering your team to hit key performance milestones. Whether you are based in Atlanta or working remotely, you will act as a key stakeholder across Product, Development, Client Support, and Distribution teams to ensure our integration standards are scalable and world-class.
How To Make An Impact
You are a collaborative leader who thrives on building connections—both technical and interpersonal. You have a knack for navigating complex ecosystems and enjoy the challenge of negotiating between multiple parties to reach a successful outcome. You are someone who leads with empathy, focusing on empowering your team to take ownership of their projects. Your driven nature is balanced by a growth mindset, meaning you see every integration hurdle as an opportunity to improve our processes. You are an effective communicator who can translate technical API concepts into clear, actionable updates for stakeholders at all levels.
Your background
About Us
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
As the Manager, Partner Integrations for North America, you will lead a dedicated team of integration specialists focused on the implementation and optimization of technical integrations within our partner ecosystem. Reporting to the Head of Off-Street Partner Program for North America , you will oversee the delivery of integrations across multiple product linesthat keep our cities moving. This is a pivotal leadership role designed to drive operational excellence and process standardization while empowering your team to hit key performance milestones. Whether you are based in Atlanta or working remotely, you will act as a key stakeholder across Product, Development, Client Support, and Distribution teams to ensure our integration standards are scalable and world-class.
How To Make An Impact
- Lead and coach a team of Partner Integration and Client Support Specialists, fostering a culture of accountability and professional growth.
- Establish and refine technical integration standards, testing protocols, and documentation to improve delivery consistency.
- Identify and remove operational bottlenecks to enhance the scalability of our partner onboarding process.
- Oversee the end-to-end lifecycle of new North America partner integrations from initial request through to successful launch.
- Manage and monitor team performance via ticket queue health and the successful execution of special integration initiatives.
- Serve as the primary escalation point for complex technical integration challenges, collaborating with development teams to find solutions.
You are a collaborative leader who thrives on building connections—both technical and interpersonal. You have a knack for navigating complex ecosystems and enjoy the challenge of negotiating between multiple parties to reach a successful outcome. You are someone who leads with empathy, focusing on empowering your team to take ownership of their projects. Your driven nature is balanced by a growth mindset, meaning you see every integration hurdle as an opportunity to improve our processes. You are an effective communicator who can translate technical API concepts into clear, actionable updates for stakeholders at all levels.
Your background
- At least 1 year of experience in a Team Lead, Supervisory, or Management role specifically within the parking industry.
- Deep familiarity with parking industry-specific players, partner relationships, and the broader mobility ecosystem.
- Demonstrated experience in technical integration or API-focused roles.
- Proven ability to manage multiple concurrent projects while maintaining high standards for documentation and testing.
- Strong analytical and troubleshooting skills, particularly in identifying and resolving operational bottlenecks.
About Us
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.