What are the responsibilities and job description for the Account Support Specialist position at Arrive?
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As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
This role reports to the Manager of Commercial Operators and sits within our off-street program. As an Account Support Specialist, you will serve as a vital hybrid between client support and account management, acting as the primary point of contact for approximately 600 private property owners and small-scale parking operators. You will have the opportunity to directly impact urban mobility by ensuring our partners have the tools they need to succeed.
How To Make An Impact
You are a collaborative and driven professional who thrives in a fast-paced environment. You are a natural problem-solver who enjoys the challenge of managing multiple priorities while maintaining a positive, service-oriented mindset. You are someone who values clear communication and feels comfortable speaking with diverse stakeholders, from small business owners to internal team members. If you have a growth mindset and are eager to learn the fundamentals of account management within a global mobility platform, you will thrive in this role.
Your background
About Us
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
This role reports to the Manager of Commercial Operators and sits within our off-street program. As an Account Support Specialist, you will serve as a vital hybrid between client support and account management, acting as the primary point of contact for approximately 600 private property owners and small-scale parking operators. You will have the opportunity to directly impact urban mobility by ensuring our partners have the tools they need to succeed.
How To Make An Impact
- Manage a high-volume Zendesk ticket queue, providing timely and effective solutions for a diverse portfolio of private operators.
- Execute essential account updates including rate changes, ACH information updates, and the creation of new parking zones.
- Serve as a product expert by conducting client training and ensuring property owners are comfortable navigating the ParkMobile dashboard.
- Collaborate with the broader Account Management team to identify proactive ways to assist clients and improve their passive income streams.
- Maintain meticulous records of client interactions and account activities within our CRM to ensure seamless service delivery.
- Contribute to the continuous improvement of "Specialist Desk" processes by identifying common client pain points and suggesting solutions.
You are a collaborative and driven professional who thrives in a fast-paced environment. You are a natural problem-solver who enjoys the challenge of managing multiple priorities while maintaining a positive, service-oriented mindset. You are someone who values clear communication and feels comfortable speaking with diverse stakeholders, from small business owners to internal team members. If you have a growth mindset and are eager to learn the fundamentals of account management within a global mobility platform, you will thrive in this role.
Your background
- Prior experience in a customer service or client-facing role (internal or external).
- Comfortable utilizing digital tools and platforms, including Zendesk or similar ticketing systems.
- Proficiency with Google Workspace (Sheets, Meets, Slides) and basic Excel skills for data management.
- Strong verbal and written communication skills with the ability to explain technical concepts simply.
- Highly organized with the ability to manage a high volume of tasks and "self-assign" work effectively.
- Experience with CRM software or internal account dashboards is a plus.
About Us
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.