What are the responsibilities and job description for the Risk Specialist position at Arrive Logistics?
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We Want
We are seeking an analytical and proactive Risk Specialist to join our Risk department. This individual will support the team by identifying, assessing, and mitigating a spectrum of risks across the organization. The Risk Specialist will perform routine audits and help to refine processes to ensure adherence to risk standards and best practices.
What You'll Do
- Freight & Carrier Auditing: Evaluate freight shipments and carrier profiles to ensure full compliance with internal policies, customer SOPs, and industry regulations.
- Proactive Risk Shielding: Leverage proprietary, real-time monitoring tools and perform routine audits (e.g., commodity, decertification) to flag at-risk freight and protect the organization from non-compliant carriers.
- High-Value/High-Risk (HVHR) Carrier Vetting: Source, review, and process carriers within Arrive’s network for specialty certifications and badging, communicating directly with carriers via phone and email.
- Commodity Trend Analysis: Continuously assess freight commodities alongside leadership to adapt risk classifications in response to shifting industry trends.
- Escalation Resolution: Manage the load escalation workflow within designated SLAs, adhering to team SOPs and best practices.
- In-Transit Risk Mitigation: Partner directly with the tracking and operations teams to resolve emerging risks for active loads in transit.
- Quality Assurance: Conduct regular quality control reviews to ensure risk mitigation procedures are consistently followed across the board.
- SOP Development: Formulate, refine, and document SOPs for new and existing risk workflows to streamline operations without compromising quality.
- Interdepartmental Alignment: Collaborate with Sales, Business Development, and Operations teams to clarify risk policies, align on customer-specific requirements, and promote company-wide risk awareness.
- Workflow Automation & Reporting: Execute key reporting tasks and utilize Jira to update workflows, create templates, and implement basic process automations.
- Bachelor's degree or equivalent skills and experience.
- 3 years experience in brokerage transportation.
- A working knowledge of Microsoft Office Suite and G-Suite.
- Strong written and verbal communication skills.
- Strong problem-resolution skills.
- Strong organizational and analytical skills.
- A self-starter with the ability to work independently.
- Ability to multitask in a fast-paced, high-energy environment.
- Strong logical reasoning skills, detail-oriented, with strong follow-through.
- Excellent customer service skills via phone and email.
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Sweat it out with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages.
Your Arrive Experience
When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.
Notice:
To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.