Mexico Account Manager

Account Growth and Strategy

• Collaborate with Mexico and Business Development (BD) leadership to create and implement expansion strategies for assigned accounts

• Develop and execute plans to foster consistency and growth within your book of business

• Serve as the primary point of contact for your customers, building relationships and driving account growth through engagement and high-quality service

• Provide feedback to the pricing team on business nuances, favorable lanes, and spot hit rates; offer recommendations for improvements

• Assist in coordinating Request for Proposal (RFP) execution alongside Executive Sponsors, Sales, and the Pricing Team

Implementation

• Work with customers and BD representatives to define onboarding requirements and ensure successful account setup

• Gather necessary information for onboarding and establish internal processes to provide a high level of customer service

• Act as the liaison between BD and the Mexico team, ensuring that internal and customer expectations are met

Execution

• Oversee the full lifecycle of cross-border Mexico (XB MX) loads for assigned accounts, including load building, scheduling appointments, customs documentation, border operations, issue resolution, and aging management

• Deliver exceptional service and flawless execution to ensure positive first impressions with customers

• Identify and address operational inefficiencies to monitor and improve account profitability

• Drive consistency in volume across assigned accounts and collaborate with operations leadership to coordinate transitions

• Manage daily performance against Customer and Cross-Border Mexico KPIs

• Resolve issues proactively to mitigate potential claims

• Leverage previous customer operations experience to problem-solve complex issues independently and collaboratively

• Work with cross-border carrier teams to ensure alignment on load requirements, optimizing coverage and service

• Bachelor’s degree in a relevant field preferred

• Prior operations experience in a 3PL or supply chain environment, 2 years preferred

• Ability to thrive in a fast-paced, high-pressure environment while multitasking

• Strong attention to detail, with a focus on accuracy and follow-through

• Confident in executing tasks based on verbal and written instructions

• Passionate about customer service and problem-solving with the customer experience in mind

• Proactive, with the ability to work independently and collaboratively to achieve results

• Excellent communication skills, both verbal and written

• Ability to improve processes and create efficiencies

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
• Park your car for free on site!
• Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
• Sweat it out with the team at our onsite gym.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.