What are the responsibilities and job description for the Carrier Capacity Associate Operations Manager position at Arrive Logistics?
Who We Are
Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!
What You’ll Do
An Associate Operations Manager will co-pilot a larger, growing carrier group to help a Carrier Manager focus and scale the 4 main pillars of the Arrive Carrier Dept: Elite Customer Service, Consistent Zone Expertise, Rep Development, and Technology Powered. You will leverage your industry knowledge and high energy to focus on customer service as well as operations.
\n- Run point for team operations management for board management, flame load coverage, and tracking/operational issues.
- Partner with Carrier leadership to drive Board Management initiatives across your team
- Lead change management initiatives for the team that improve carrier management and service.
- Proactively work towards increasing the business’s prebooking of freight.
- Learn Carriers’ capacity to improve load matching and to build a relationship with our carriers
- Develop and maintain strong carrier relationships to secure reliable capacity and competitive rates.
- Monitor carrier performance, including on-time service, communication, safety, and compliance.
- Focus on maximizing service through improving Late Bounce percentages, tracking the board, AutoTracking mastery, and Carrier Portal adoption.
- Collaborate with stakeholders across the organization to resolve Accounts Payable (AP) claims, issues, and ensure compliance with internal policies
- 2 years of carrier capacity experience.
- Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred).
- Passion for quality customer service.
- Strong sense of urgency and ability to prioritize time-sensitive issues.
- Proactive problem solver who brings creative solutions to the table.
- Detail-oriented and thorough when presenting information.
- Organized when it comes to time management and deadlines.
- Able to work independently and collaboratively.
- Achieve your financial goals through our competitive compensation and commission plan
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with a Retirement Savings Plan contribution from Arrive
- Build relationships and find your home at Arrive through our Employee Resource Groups
- Grow your career through our excellent professional development and leadership development programs
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get recognized through our employee rewards program
- Enjoy regular team outings and meals in the office!
- Get paid to work with your friends through our Referral Program!
Your Arrive Experience
When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.
Notice:
To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.