What are the responsibilities and job description for the Front Desk Agent | ARRIVE position at ARRIVE Hotel Wilmington?
WHO WE ARE
Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel Leisure, the New York Times, and more.
We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.
ABOUT ARRIVE WILMINGTON
An intimate 34-room hotel, ARRIVE Wilmington is located in the heart of charming downtown Wilmington, N.C., near Wilmington Riverwalk, a full mile of scenic boardwalk that hugs the borders of the riverfront, providing endless views and easy access to Cape Fear Coast beaches. On-site restaurant Dram Yard serves Southern coastal cuisine with global influences, while the courtyard garden Gazebo Bar prepares refreshing cocktails and flavorful snacks to enjoy around a fire pit or at the bowling
POSITION PROFILE
The Front Desk Agent is often the first and last face our guests see — the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.
THE TASK AT HAND
Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
Build genuine, memorable guest relationships in line with our service standards.
Field phone calls, emails, and guest inquiries promptly and warmly.
Accurately input guest information and payments into hotel systems such as Opera.
Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.
WHAT WE'RE LOOKING FOR
Required
1 year of related experience in guest reception, preferably in a luxury hotel setting.
Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
Comfortable with basic arithmetic and property management/point-of-sale systems.
Clear verbal and written communication in English.
Good judgment, calm under pressure, and able to work with minimal supervision.
Ability to maintain confidentiality of guest information and hotel data.
Physical
Ability to stand for long periods and push, pull, or lift up to 25 lbs.
Flexible schedule, including weekends and holidays.
WHAT'S IN IT FOR YOU
Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
Paid time off, holiday pay, and sick pay.
Career advancement and professional development as we open new hotels and restaurants nationwide.
Employee discounts across our entire portfolio (25 hotels and more to come!).
REQUIREMENTS
MORE ABOUT US
We're a family business, founded in Los Angeles by CEO Avi Brosh in 1998. As we keep growing and opening new hotels and restaurants, we're always looking for spirited, hardworking, passionate people who want to join our team and grow with us!
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
We are an E-Verify Employer/Somos un empleador de E-Verify.