What are the responsibilities and job description for the Night Audit Agent | ARRIVE Austin position at ARRIVE Hotel Austin?
WHO WE ARE
Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel Leisure, the New York Times, and more.
We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.
ABOUT ARRIVE AUSTIN
Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike.
POSITION PROFILE
The Night Audit Agent keeps ARRIVE Austin running smoothly after hours — welcoming late-night arrivals, closing out the day's business, and making sure every department starts the next morning on solid footing. You'll be the calm, capable presence guests and colleagues count on overnight.
THE TASK AT HAND
Serve as the primary point of contact for guests overnight, leading check-in/check-out, billing, and settling folios.
Field phone calls, emails, and guest inquiries, proactively resolving needs to keep guests happy.
Accurately input guest information and payments into hotel systems such as Opera.
Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
Reconcile and complete all daily front desk tasks, balance room posts, and close out the day's business.
Run accounts receivable and next-day reports for the hotel.
Investigate and document safety issues or incidents that occur during the shift, recommending steps to prevent recurrence.
Communicate any significant guest complaints or issues to the General Manager or Supervisor.
Maintain a professional, well-groomed appearance and represent the hotel with trusty service throughout the overnight shift.
Lend a hand to other departments as needed to keep the hotel running smoothly overnight.
WHAT WE'RE LOOKING FOR
Required
1-year related experience with front desk or night audit in a hotel setting preferred.
Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
Comfortable with basic arithmetic, accounting reports, and property management/point-of-sale systems.
Clear verbal and written communication in English.
Good judgment, calm under pressure, and able to work independently with minimal supervision overnight.
Ability to maintain confidentiality of guest information and hotel data.
Physical
Ability to stand for long periods and push, pull, or lift up to 25 lbs.
Flexible schedule, including weekends and holidays.
WHAT'S IN IT FOR YOU
Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
Paid time off, holiday pay, and sick pay.
Career advancement and professional development as we open new hotels and restaurants nationwide.
Employee discounts across our entire portfolio (25 hotels and more to come!).
REQUIREMENTS
MORE ABOUT US
We're a family business, founded in Los Angeles by CEO Avi Brosh in 1998. As we keep growing and opening new hotels and restaurants, we're always looking for spirited, hardworking, passionate people who want to join our team and grow with us!
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
We are an E-Verify Employer/Somos un empleador de E-Verify.