Project Assistant

Company Overview:

Arrive Home is a small, dynamic, and growing general contracting company specializing in maintenance, repairs, unit turns, small construction projects, preventative maintenance plans, and professional cleaning services in the Greater Seattle area.

Position Summary:

The Project Assistant is a key role in the growth of the company, providing essential support to the Operations Manager, Principal Founder, and field teams. This role is designed to help deliver outstanding customer service, ensure efficient scheduling, support field operations, and maintain smooth internal workflows.

This position is primarily onsite at various locations throughout Seattle, Bellevue, and surrounding areas, with occasional opportunities to work from home. Arrive Home offers competitive pay and benefits, a strong teamwork culture, mentorship, and opportunities for advancement. Arrive Home, LLC is an Equal Opportunity Employer (EOE).

Core Job Responsibilities Include, But Are Not Limited To:

Customer Service & Operations

• Act as support contact for customers and assist with incoming service requests.
• Communicate with clients to confirm appointments and provide scheduling updates.
• Provide service quotes and follow-up communication regarding services and next steps.
• Assist in coordinating and scheduling maintenance, repairs, unit turns, and cleaning appointments.
• Dispatch field team members to jobs and adjust schedules as needed.
• Communicate with field staff to ensure smooth execution, updates, and completion of appointments.
• Maintain and update the client database and scheduling software.
• Document work performed and track updates in the internal management system.
• Assist in managing and updating work orders.
• Help monitor daily operational performance to ensure timely completion of tasks.
• Travel to Seattle, Bellevue, and nearby areas as part of regular job duties.
• Provide support to field team by picking up materials, paint, and supplies from local stores when needed. Reliable personal transportation is required.
• Assist with quality control (QC) of appointments when possible, helping ensure appointments are completed properly and processes are followed.

Administrative & Accounting Support

• Perform general administrative duties including filing, data entry, document management, and answering phone calls.
• Prepare reports and summaries for internal meetings.
• Track completed work orders to verify accurate billing.
• Assist in creating and sending invoices upon job completion.
• Monitor outstanding payments and follow up with customers whose invoices are approaching or exceeding 30 days.

Marketing/Branding Support

• Assist in implementing marketing and content strategies.
• Help identify potential new customers and community opportunities.
• Participate in creating marketing collateral and social media content.
• Support efforts to strengthen brand awareness and business visibility.

Required Qualifications:

• Previous experience in administrative support, project coordination, scheduling, or customer service; experience in construction, maintenance, or related fields is a plus.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, Google Workspace, and scheduling/project management tools.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced and often changing environment; able to pivot quickly.
• Positive attitude, eagerness to learn, and strong problem-solving abilities.
• Reliable transportation and ability to travel to job sites and supply stores in Seattle, Bellevue, and surrounding areas is required.
• Spanish or Portuguese fluency is a plus.

Job Information:

• Full time, salary
• $52,000 - $58,000, annually (DOE)
• College graduates with like-kind degrees encouraged to apply
• Onsite in downtown Seattle or downtown Bellevue
• Reports to Operations Manager
• Must be able to drive and have reliable transportation

Benefits:

• Gain valuable hands-on experience in a supportive environment
• Medical/Dental/Vision (Premera Blue Cross/Blue Shield) - 100% premium paid by employer after 60 days of employment
• 2 weeks paid vacation, annually
• 1 hour of sick/safe time for 40 hours worked, annual
• Most Federal Holidays observed

Application Process:

To apply, please submit your resume and a brief cover letter outlining your interest and relevant skills to Samantha Askegard (samantha@myarrivehome.com).