Solutions Engagement Manager

Description

Company:

At Arrive AI (Nasdaq: ARAI), we’re not just building products—we’re transforming the future of the Autonomous Last Mile™ (ALM). Over a decade ago, we started with a pioneering vision and patents for the first smart mailbox for drone delivery. Through systematic research, development, and deep customer collaboration, we’ve evolved to today where we deploy Arrive Points—a type of smart locker and mini-cross-docks for frictionless drone, robotic, and courier delivery and pickup, utilized from medical supplies to meals to e-commerce. Arrive AI is now growing and investing to scale an ALM network and platform of the future for all autonomous delivery providers, services, and customers. Arrive AI is the intelligent choice for the last inch of the Autonomous Last Mile™.

About Us:

We move fast, balancing strategy with opportunity. We are merit-based, valuing integrity, innovation, and treating others as we want to be treated. At Arrive AI, every employee is an equity holder and a business owner. Our shared vision, ownership, and culture fuel our mission to revolutionize autonomous delivery.

Solutions & Customer Success:

You’ll be joining Arrive AI at a pivotal moment—where bold technology meets real-world deployment. This team owns the full customer journey from late-stage sales through implementation and long-term success. We work across industries, build lasting partnerships, and serve as the critical bridge between Arrive AI’s innovations and the customers who depend on them. Based in Fishers, IN, this is your opportunity to do your life’s best work, shape a category-defining platform, and grow with us.

The Role

We’re seeking a Solutions Engagement Manager who can operate across the full customer lifecycle—from late-stage sales and scoping, through implementation and go-live. This is not a single-lane role. You will craft Statements of Work, lead project delivery, and build lasting relationships that drive retention and growth.

This is a role for a high-capacity, strategically minded professional who thrives in complexity, moves fast, and holds themselves to an exceptionally high standard of outcomes. You will work across multiple industries and client types—healthcare, logistics, retail, municipal, and more—adapting your approach to the unique operational and business context of each. If you are the kind of person who gets things done, builds trust quickly, and never lets a client wonder what’s next, this role was made for you.

What You’ll Do

Late-Stage Sales & Scoping

• Partner on Deals: Collaborate with business development and leadership to support late-stage sales conversations—translating client needs into clear, compelling solutions.

• Author Statements of Work: Define project scope, timelines, deliverables, and success criteria for implementation engagements across diverse client environments.

• Consult to Close: Serve as a trusted technical and operational voice during the final stages of the sales cycle, building confidence with prospective customers.

Implementation & Delivery

• Own the Rollout: Lead end-to-end implementation of Arrive AI solutions—managing timelines, stakeholders, integrations, and milestone delivery with precision.

• Multi-Industry Expertise: Adapt implementation approaches across sectors including logistics, healthcare, retail, municipal, and enterprise—understanding each client’s operating environment and regulatory context.

• Cross-Functional Coordination: Work hand-in-hand with product, engineering, operations, and field teams to deliver smooth, on-time deployments.

• Project Manage with Rigor: Maintain clear project plans, risk registers, and status communications—keeping stakeholders aligned and projects on track.

• Be the Voice of the Customer: Advocate internally for client needs, translating field feedback into product and process improvements.

Requirements

What We’re Looking For

• Experience: 3–5 years in a client-facing role spanning implementation, customer success, consulting, or solutions delivery—ideally with exposure to sales scoping and Statements of Work.

• Multi-Industry Comfort: Demonstrated ability to work across different industries and client types—quickly learning new operating environments and adapting your approach accordingly.

• Project Management Fluency: Strong command of project management fundamentals—timelines, dependencies, risk management, stakeholder communication, and delivery accountability.

• Strategic Mindset: Able to zoom out and think about the full client relationship and business outcome—not just the immediate task—and to advise clients on best approaches rather than just executing requests.

• Sales Acumen: Comfortable participating in late-stage sales conversations, helping scope engagements, and authoring professional Statements of Work.

• High Capacity & Drive: Known for being the person who gets it done. You carry a high workload without sacrificing quality, and you set the pace rather than follow it.

• Communication Excellence: Exceptional written and verbal communication skills—able to tailor your message to executives, technical teams, and operational users alike.

• Problem-Solving Orientation: When things don’t go as planned—and in implementations they sometimes don’t—you diagnose quickly, communicate clearly, and drive resolution without drama.

• Tech Curiosity: Genuine interest in emerging technology, autonomous systems, IoT, or logistics is a strong plus. Proficiency with CRM, project management, and productivity tools (e.g., Salesforce, HubSpot, ClickUp, Linear, Notion) is valued.

• Startup DNA: Energized by fast-moving environments where structure is earned, not given—and where your contributions are visible and impactful.

Additional

Expect to travel up to 10 days per month depending on client deployment activity.

Responsibilities include all other duties as assigned.

Compensation

Salary is market competitive with a high equity incentive – be an owner and grow with Arrive AI.