U.S. Quality Field Service Liaison

Job Description

Job Summary:

We are seeking an experienced, customer-focused, and technically skilled Senior Quality Field Service Liaison to lead and support field operations across the United States. This senior role is critical in managing complex on-site quality issues, providing strategic guidance to EPC contractors, and ensuring timely resolution through advanced root cause analysis and project management expertise. The ideal candidate will serve as a trusted advisor to both internal teams and external stakeholders, driving quality excellence, operational efficiency, and continuous improvement in dynamic field environments.

Key Responsibilities

• Serve as the senior field authority for quality-related issues at U.S. project sites, providing expert guidance and leadership.
• Build and maintain strong relationships with EPC contractors, proactively identifying, assessing, and resolving complex quality concerns.
• Lead advanced root cause analysis and champion the implementation of corrective and preventive actions.
• Communicate directly with customers and executive stakeholders to manage expectations, provide updates, and ensure satisfaction.
• Advise project teams with deep quality insights and ensure strict compliance with contractual and regulatory standards.
• Document and report field issues, resolutions, and trends to the Quality Director and executive leadership, providing strategic recommendations.
• Lead and participate in cross-functional meetings, driving continuous improvement initiatives across the organization.
• Mentor, coach, and provide technical guidance to field teams on quality protocols and best practices.
• Oversee and audit field activities to ensure alignment with company standards, regulatory requirements, and industry best practices.
• Escalate critical issues promptly and coordinate resolution strategies with senior internal leadership.
• Contribute to the development, refinement, and delivery of field quality procedures, training materials, and best-in-class practices.
• Represent the company at industry events, customer meetings, and technical forums as a subject matter expert.
  
  

Qualifications

• 8 years of progressive experience in field service, quality assurance, or operations within the EPC contractor or related industries.
• Bachelor’s degree in Business Management, Engineering, or a related field (advanced degree preferred).
• Demonstrated leadership in project management with the ability to manage multiple high-priority projects and deadlines.
• Exceptional communication, interpersonal, and negotiation skills; confident in executive and customer-facing interactions.
• In-depth understanding of EPC workflows, standards, and advanced quality requirements.
• Proven expertise in performing complex root cause analysis and implementing effective, sustainable solutions.
• Proficiency in quality management systems, reporting tools, and data-driven decision-making.
• Ability to work independently and lead teams in fast-paced, field-based environments.
• Willingness to travel frequently across the United States (up to 75%).
• Experience mentoring and developing junior staff is highly desirable. Strong project management background with the ability to manage multiple priorities and deadlines.
  
  

At Array Tech, Inc., we strive to lead with our culture, and believe that our people are a key enabler of our future state. Our total rewards philosophy supports Array’s ability to attract, develop, and retain our employees. We offer competitive compensation, benefits and wellness programs that align with the local markets where we do business.

Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.