BHS Operator

Overall Responsibility:  The role of the BHS Operator is to constantly monitor the status of the maintained systems and alert Baggage Jam Runners/Manual Encode Operators, Technicians and the Contract Manager when situations occur that need their attention. The BHS Control Room Operator shall have a good understanding of the physical system layout and associated controls functionality in order to efficiently manage the baggage flow during the daily operation through the BHS and direct the response staff to the incidents.

The BHS Control Room Operator shall fully understand all the functions of the BHS Control Systems, the Aviation approved System Contingency Plan, and how to use these functions to monitor, control/manage the operational control functions of the BHS for dispatching appropriate Mechanics/Technicians to troubleshoot and address system faults.

The BHS Control Room Operator may also support the Management team in preparing reports and trending analysis if this does not interfere with the primary duty of system monitoring.

24/7 operations; night and weekend shift work required.

This position may be a combination of dedicated control room shift coverage and “floater” shift coverage depending on staffing and schedule requirements as communicated from the Supervisor or Operations Manager.

Communication with other control room operators, BHS Supervisor, ASG Operations Manager, and General Manager as well as PHL, Lead O&M Firm, PhiliTech, and Airline staff is critical to success in this role.

Essential Functions: 

                 BHS Operator General Duties:

• Monitor the conveyor line baggage flow balancing;
• Monitor laser array statistics;
• Monitor statistical reports;
• Monitor/set make-up assignments;
• Obtain, edit and load flight schedules;
• Respond to operation inquires, complaints and issues;
• Make BHS operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to allow continued operations (e.g., choosing alternative routings via reversible conveyors, initiating use of Fallback tags, coordination with user airlines);
• Interface directly with the user airlines, airport, PhiliTEC and the TSA;
• Ensure smooth daily start-ups by reviewing start-up check lists and procedures;
• Assume the responsibility of staffing the BHS Control Room and the monitoring of the BHS via the BHS Management Information System (“MIS”) and Maintenance Diagnostics System (“MDS”) during the system’s operational period.

Secondary Functions:

• Related duties as assigned.

Needed Skills:

• Familiarity with a variety of airport operational concepts, practices, and procedures.
• Ability to handle sensitive documents and proprietary information in a confidential manner.
• Ability to operate and functionally use a computer.
• Ability to read and comprehend complicated materials and instructions (English) and be able to communicate both verbally and in writing (English).
• Ability to work accurately despite multiple interruptions and frequent activity and/or workload changes during a typical working day.
• Ability to work on a flexible schedule.
• Ability to take direction.
• Ability to multi-task.
• Ability to prioritize tasks.
• Detail and safety-oriented.
• Ability to create and maintain productive relationships with employees, clients, and vendors.
• Ability to drive and maintain a safe driving record.
• Valid state driver’s license (any in US).
• In possession of appropriate paperwork to gain and maintain employment in the US.
• Ability to meet worksite security requirements.

Education/Experience Minimum:

1. 1. Must have a minimum of two (2) years of experience in a similar role of similar size and complexity of system(s) for Baggage and/or Control room operations. 
   2. Education and/or experience equivalent to a high school diploma or GED or relevant work related experience.

Equipment, Physical Activity, Physical, Visual Acuity Requirements:  See attached ADA Job Requirement Supplemental Checklist

Work Environment Descriptions:  See attached ADA job Requirement Supplemental Checklist