What are the responsibilities and job description for the Customer Retention Associate position at Arona Home Essentials?
Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.
We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! Visit us online at https://aronarents.com
You will have comprehensive benefits package that includes:
- Paid time off including vacation days, personal days, and holidays.
- Ongoing training and development - we promote within.
- Unlimited Bonus & Commission opportunities paid monthly.
- Five-day work week!
- Company paid Life Insurance and Long-Term Disability Insurance
- Medical, Dental, Vision, Life Insurance and Short-Term Disability
- 401(k) with a company match
Job Duties
- Responsible for assisting the Customer Accounts Department with lease agreement renewals.
- Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
- Collect Revenues and Protect Company Assets.
- Contact customers directly who have not paid their Lease agreement(s).
- Contact customers over the phone and through field visits.
- Maintain and update customer database.
- Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
- Clean and certify returned merchandise in the Quality Assurance Center.
- Assist in the field when necessary.
Position Requirements
- Good communication and interpersonal relationship skills.
- Position routinely requires lifting, loading, and “dollying" merchandise 50-300 pounds.
- Maintain professional appearance.
- Must be 18 years of age or older.
- Good driving skills with the ability to legally drive the company truck.
- Bi-lingual is a PLUS!
Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. All Customer Retention Associates must pass a drug screen and criminal background investigation before beginning employment.
EEOC Statement
Arona Home Essentials is an Equal Opportunity Employer