Operations Manager (Planner IV)

Job Title: Planner IV – Operations Manager

Working Title: Operations Manager

Division/Bureau: Operations Branch, Overdose Response Center (ORC)

Location: New Castle, DE 19720

Work Type: Onsite (Monday–Friday, with schedule flexibility required)

Employment Type: Temporary Contract (Up to 1 Year)

Hours: Full-Time (37.5–40 hours/week)

Shift: 1st Shift (with evening/weekend coverage as needed)

Pay Rate: $35–$38/hour (W2)

Driving/Travel Required: Yes

Position Overview

The Operations Manager will serve as the Operations Branch Manager for the Overdose Response Center (ORC). The ORC functions as a near real-time data analytics, planning, and deployment center supporting statewide overdose and opioid response efforts.

This role is responsible for managing daily ORC operations, supervising staff, coordinating multi-agency deployments, and supporting data-informed decision-making to guide outreach and response activities. ORC operations run 7 days a week, and this role requires flexibility to support weekend and evening operations based on response needs.

Key Responsibilities

• Provide day-to-day supervision of ORC Operations Branch staff, including planners and data/intelligence analysts
• Establish and maintain ORC operational processes and procedures in coordination with leadership
• Develop, finalize, and oversee weekly Deployment Orders and Response Plans for PORT and other deployable assets
• Assist with data analysis and operational decision-making to inform deployments and response strategies
• Compile and submit weekly briefing materials, deployment plans, and operational reports for leadership
• Investigate operational or deployment issues and recommend solutions to the ORC Director
• Coordinate with multiple agencies, partners, and community organizations to support statewide response efforts
• Perform additional duties as assigned to support ORC operations and overdose response initiatives
  
  

Minimum Qualifications

• Knowledge and understanding of emergency response or operational planning
• Experience with multi-agency coordination and collaborative operations
• Strong organizational, communication, and leadership skills
• Ability to work effectively in a fast-paced, mission-driven environment
  
  

Preferred Qualifications

• Experience in public health, overdose response, emergency management, or crisis response operations
• Supervisory experience managing planners, analysts, or operations staff
• Experience working in an operations center, emergency operations center (EOC), or command environment
• Familiarity with data-driven deployment or response planning
  
  

How to apply:-

Interested candidates can reach at 510-400-6494 or Yashika@arohatechnologies.com