What are the responsibilities and job description for the Distributor Operations Specialist position at Aroa Biosurgery Limited?
About Aroa Biosurgery
Aroa Biosurgery is a soft-tissue regeneration company that develops, manufactures, sells, and distributes medical and surgical products to improve healing in complex wounds and soft tissue reconstruction. Committed to unlocking regenerative healing for everybody, Aroas products make a meaningful impact on the lives of patients, surgeons, and clinicians by delivering high quality, simple to use products that significantly improve healing outcomes.
What you'll do!
We're lookingfor a dedicated Distributor Operations Coordinatorto join our passionate team and help us deliver seamless operational support to our network of independent sales representatives. Youll make sure contractors, internal teams, and external partners have the tools, processes, and information they need to operate efficiently.
Key Accountabilities:
- Coordinate onboarding, setup, and offboarding of across ERP and CRM systems
- Maintain accurate records of contractor assignments, compliance documentation, and contract renewals
- Support purchase order and invoice processing, commission reconciliation, and payment tracking in collaboration with Finance
- Serve as the main point of contact for contractor queries, coordinating with Customer Support, Sales, and Distribution teams
- Manage inventory for contractors, including demo, consignment, and field stock, and perform regular reconciliations
- Provide timely reports and dashboards on contractor compliance, payment status, and operational metrics
- Identify process improvements and implement initiatives to streamline contractor operations
This is a full-time, on-site position based in our San Diego office. The role requires working from the office 4 days per week, with 1 day available for remote work.
What you'll bring!
- Previous experience in contractor management, operations, or a customer-facing support role is essential.
- Experience working with ERP systems is highly desirable.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities, with a flexible and adaptable approach.
- Detail-oriented, organized, and able to manage multiple tasks efficiently.
- Self-sufficient, resourceful, and able to work independently while collaborating across teams.
- Experience in healthcare or hospital operations is a plus.
What's in it for you:
Successful candidates will be working with a diverse and inclusive team that values collaboration, innovation, and operational excellence. Youll help ensure our sales network operates efficiently, supporting revenue growth and building strong relationships with internal teams and external partners. If youre motivated by process improvement, problem-solving, and making a real impact in a dynamic environment, this is the role for you!
At AROA Biosurgery, were committed to supporting our employees both professionally and personally. Our U.S. benefits package includes generous contributions toward medical and dental plans, along with a 401(k) program featuring company matching to help you plan for the future. We offer a competitive paid time off package, which includes a free day off to celebrate your birthday. We value worklife balance and provide the flexibility needed to help our team thrive both in and out of the workplace. Above all, we foster a high-performance, high-reward culture that recognizes excellence, encourages growth, and celebrates achievement in a collaborative and supportive environment.
Aroa Biosurgery is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.