What are the responsibilities and job description for the Veterinary Practice Manager position at Arnold Veterinary Hospital?
Practice Manager – Arnold Veterinary Hospital | Annapolis, MD
Are you an experienced veterinary leader looking to make a meaningful impact in a collaborative, patient-focused practice? Arnold Veterinary Hospital, located just outside beautiful Annapolis, Maryland, is seeking a Practice Manager who thrives in a values-driven, team-oriented environment.
We are a well-established small animal practice known for our personalized care, loyal client base, and exceptional support staff. At Arnold, we pride ourselves on providing “personal attention from professionals who care”—and that starts with building a workplace where our team members feel supported, heard, and empowered to grow.
Why Join Arnold Veterinary Hospital?
Strong, Collaborative Culture
Work alongside a talented and compassionate team of veterinarians and technicians, including Fear Free Certified professionals who prioritize low-stress patient care. You’ll also benefit from support and shared resources from two sister practices (Hoffman Animal Hospital and Arnold Pet Station), all located just minutes away.
Leadership Autonomy with Network Support
As part of the VetEvolve network, you’ll enjoy the independence to make day-to-day decisions at the hospital level, with the benefit of operational and leadership support from a people-first veterinary organization.
A Place to Grow Your Career
Whether you're an experienced manager or a rising leader, we’re committed to helping you evolve professionally. With strong pathways for advancement, over 40% of VetEvolve’s leadership team members have grown within the network.
Work-Life Balance in a Great Location
Located near the Chesapeake Bay in the historic city of Annapolis, you’ll enjoy a vibrant community with access to waterfront living, top-tier schools, and easy day trips to Baltimore, D.C., and the Eastern Shore.
Your Role as Practice Manager
As Practice Manager, you will partner closely with the Medical Director and regional team to lead the hospital’s business operations and team performance. Your role will focus on strengthening staff engagement, client satisfaction, and operational excellence while fostering a positive, inclusive culture.
Key Responsibilities
Human Resources & Team Leadership
- Recruit, train, and retain a high-performing team
- Foster a culture of communication, accountability, and collaboration
- Lead regular team meetings to drive alignment and shared goals
- Promote team development through ongoing training and recognition
- Address employee concerns professionally and proactively
- Maintain compliance with safety, HR, and workplace protocols
Business & Financial Operations
- Manage daily hospital operations, optimizing efficiency and client flow
- Monitor KPIs and financial performance, including payroll, revenue, and inventory
- Collaborate on marketing, client retention, and growth strategies
- Oversee equipment maintenance and software systems (e.g., practice management platforms)
- Implement and refine standard operating procedures to ensure consistency
- Drive continuous improvement and a service-oriented culture
What You Bring
- 2 years of experience in a veterinary or healthcare management role
- Proven leadership skills and a passion for team development
- Strong organizational and problem-solving abilities
- Financial acumen including budget management and KPI tracking
- Excellent interpersonal and communication skills
- A positive attitude and a drive to create a workplace where people are “Happy Here”
What We Offer
- Competitive salary based on experience
- Comprehensive benefits package (medical, dental, vision, 401k with match)
- Paid vacation, sick leave, and holidays
- CE and professional development support
- Support from a network of peer managers and regional leadership
- A values-based culture rooted in Serve, Evolve, Trust
Ready to Lead with Us?
Arnold Veterinary Hospital is more than just a veterinary practice—it’s a place where your leadership will make a difference. If you're ready to take the next step in your veterinary management career, we’d love to talk.
Contact Vicki Fong at fong@vetevolve.com for more information or apply directly https://vetevolve.com/veterinary-jobs/.