Project Coordinator

Job Summary

We are seeking a detailed-oriented Project Coordinator who thrives in a customer-facing environment. This role acts as the central hub between sales, design, operations, and the customer, ensuring that all orders are processed accurately and delivered on time. You will manage furniture orders that are delivered directly to the customer, without the need for installation services. This is a heavy customer-facing role requiring strong attention to detail and organizational skills, along with excellent communication and critical thinking abilities.

Schedule: Hybrid — Monday through Thursday in office, Friday work from home.
Pay: $50,000 – $60,000 per year

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Responsibilities

• Act as the main point of contact with the customer, coordinating delivery while adhering to and managing customer timelines, product lead times, and shipping timelines
• Update internal systems with project updates, managing multiple projects at one tim
• Compile, organize, and deliver necessary project documentation to relevant parties including, but not limited to customer site conditions, project scope, product order tracking, product lists, and installation documents
• Proactively communicate and follow-up as necessary with all parties involved throughout the cycle of the project – displaying courtesy and professionalism with every communication via phone calls and emails
• Provide the accounting team with proper financial information for product purchase orders and review quotes for accuracy prior to order entry
• Review manufacturer acknowledgments against purchase orders to verify pricing, product specifications, and shipping dates
• Identify logistical and technical issues with any project as soon as possible and work with necessary parties to resolve in the most effective manner
• Confirm order delivery with customers and act on any punch list in a timely manner
• Address any warranty claims as they arise
• Consistently and proactively learn about all areas of products we work with to provide customers with accurate information and advice, and ensure a smooth project execution

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Skills

• Strong customer service skills – professional, attentive, sense of urgency
• High attention to detail with strong organizational skills
• Exceptional problem-solving capability with a calm, solution-oriented demeanor
• Strong performance under pressure in a fast-paced environment
• Demonstrates flexibility and adaptability, working independently or collaboratively across teams and departments to meet evolving project and customer needs
• Ability to manage a high volume of small tasks without losing track of details
• Strong G-Suite experience (Sheets, Docs, Drive, Chrome), general internet and computer skills
• Ability to read and understand floor plans and installation drawings is preferred, but not required

Qualifications

• College degree or equivalent work experience
• Minimum one year of administrative support, customer service, and/or project coordination experience
• Prior experience with contract furniture manufacturers is preferred, but not required

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Why Work at Arnolds?

Healthy Compensation

• Health insurance – multiple options available to best suit your personal needs
• Dental, vision, matching 401k program
• 13 days paid time off to start accrued over the year, more added every year of employment
• Paid federal holidays – 10 days, for up to 23 paid days off per year to start
• 8 weeks of paid maternity leave at 50% pay, 4 additional weeks under FMLA
• 8 weeks of paid paternity leave at 50% pay, 4 additional weeks under FMLA for fathers-to-be
• Access to a $90/mth LifeTime Fitness corporate membership (discounted from $199/mth) - $2388/yr value
• Recruitment referral bonus for successful hires – up to $1,500 per referral
• Pet-friendly work environment
• Awesome company swag!

Our Culture

• Nominated for Best Places to Work in PA and Great Places to Work
• Received the Inc 5000 award for fastest-growing companies
• Hard-working, fun, accelerating environment ripe for personal and professional growth
• Talented, friendly, team-oriented coworkers in every department starting from ownership and leadership throughout the entire company
• Renowned guest speakers offering tools and guidance for personal and professional growth
• Core value highlight months featuring activities based around each core value: Teamwork, Respect, Communication, Integrity, Execution, Funin-house
• Interactive team-building games and events like partner cornhole tournaments, Arnold’s Family Feud, Building Cubes together, Escape Room, in house Mini Bowling alley
• Birthday celebrations for every employee!
• Various celebrations for baby showers, weddings, work anniversaries, and more
• Monthly newsletter with fresh and informative content
• Continuous “Positivity Board” – a giant erasable whiteboard where colleagues leave colorful public messages for each other emphasizing gratefulness, encouragement, and recognition for excellent work and effort
• Volunteer committees of 5-10 colleagues driving company-wide initiatives that wouldn’t normally fall under a typical position description, but makes a huge impact on the company growth. Participation rewarded with special outings like a live Phillies game.
• Relatively flexible scheduling depending on drives and other special needs
• Comfortable, modern workstations. Easy bonus considering our industry!
• Delicious lunches are delivered every Wednesday. Plentiful snacks and drinks are always available – both are on the house

Who We Are

By way of summary, Arnolds Office Furniture, founded in 1929 and based in Bridgeport, PA, is in the business of directly importing and exclusively distributing the Sunline brand of furniture products in North America and around the globe. Through our extensive marketing efforts, we receive warm leads daily from our online presence and lead generation system.

Our revolutionary Sunline Signature Cubicles can be a DIY assembly and are making waves across the country with multi-billion dollar companies like Panasonic, Staples, Wayfair, American Airlines, Geico, Ace Hardware, Aramark, Dole, MGM Studios, Colliers, and many more. Our model allows us to offer our products at significantly better pricing than Herman Miller/Knoll, Steelcase, and all the other big name manufacturers.

Arnold’s offers a complete service package to our customers including space planning, procurement, delivery and installation, and much more.

At Arnold’s we aren’t just selling office furniture and making a profit, we’re helping businesses grow long-term by giving them modern, flexible office furniture that will make employees happier, more comfortable, and more productive. We help businesses unlock their workplace potential!

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Will you be able to reliably commute to Bridgeport, PA (19405) 4 days a week for this job?

Work Location: Hybrid remote in Bridgeport, PA 19405

Benefits:

Salary : $50,000 - $60,000