What are the responsibilities and job description for the SERVICE WRITER ADMIN - Material Handling position at ARNOLD MACHINERY COMPANY?
Job Details
Description
Service Dispatch & Administrative Support
$2,000 Sign-On Bonus
Position Overview
At Arnold Machinery, we believe that exceptional customer satisfaction starts with exceptional people. Our team is the driving force behind our reputation as one of the most trusted machinery support providers in the Western United States.
As a Service Dispatch & Administrative Support Specialist, you’ll be an essential part of our customer service operations—coordinating communication, managing work orders, and ensuring that every customer experience reflects the quality and reliability Arnold is known for.
Key Responsibilities
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Serve as a liaison between customers and the dealership
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Ensure top-tier customer satisfaction by supporting service and parts sales
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Create, monitor, and close out service work orders accurately and efficiently
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Greet walk-in customers and handle inbound service calls
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Maintain clear communication between customers and the Service Department on job status
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Notify customers or Service Managers of any changes in completion dates, costs, or job scope
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Generate estimates, approvals, and quotes with accurate labor and time projections
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Verify warranty eligibility and communicate warranty status to customers
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Review daily work schedules with the Service Manager to track WIP priorities and deadlines
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Support field job coordination, ensuring accurate updates on mechanic travel and job progress
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Help ensure repairs stay within quoted or estimated labor hours
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Follow company procedures for authorization and job completion documentation
Physical Demands & Working Conditions
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Ability to sit for extended periods
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Regular phone and in-person communication
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Frequent computer and paperwork tasks
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Occasional bending and filing duties
Qualifications
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High School Diploma or equivalent
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Relevant experience may substitute for education requirements
Benefits & Perks
- Paid Vacation, Sick Leave, and Holidays
- 100% Company-Paid Medical Premiums (for associates and family)
- Dental & Vision Coverage
- 401(k) / Roth with Company Match
- Quarterly & Annual Bonus Programs
- Company Stock Ownership after 5 years of service
- Opportunities for training and advancement
Why Join Arnold Machinery?
Arnold Machinery isn’t just a company — it’s a community. We value integrity, teamwork, and long-term growth. If you’re looking for a company that invests in its people, rewards performance, and supports your professional development, we’d love to hear from you.
Arnold Machinery is an Equal Opportunity Employer.
This job description is not intended to be all-inclusive. Additional duties may be assigned as needed to support organizational goals.
Qualifications
Salary : $26 - $30