Parts & Service Coordinator

Parts & Service Coordinator- Material Handling

$2,000 Signing Bonus

Position Overview

At Arnold Machinery Company, we understand that customer satisfaction depends on the quality of our people. As part of the most comprehensive machinery support team in the western United States, our associates carry our reputation into the marketplace. We’re currently seeking a Parts and Service Coordinator to join our team and support both customers and internal departments with accuracy, professionalism, and attention to detail.

Essential Job Functions

Parts Coordination

• Process phone and walk-in parts orders promptly and accurately
• Determine and verify customer parts needs
• Research parts availability and requirements
• Input orders into the computer system
• Pull parts from warehouse for counter customers
• Place backorders and follow up with vendors
• Generate complete and accurate purchase orders
• Assist the service department by pulling required parts
• Perform cycle inventory counts and restock items as needed
• Support the Parts Manager with various tasks as necessary

Service Support

• Code office invoices and assist with expense tracking
• Prepare and research explanations for expenses
• Write, monitor, and assist with closing service jobs
• Process timecards and maintain technician service records
• Coordinate between field service and Parts Department for parts needs
• Handle petty cash, process checks, and mail checks to the corporate office in Salt Lake City
• Maintain accurate records of associate data, including phone numbers, shirt sizes, birthdays, hire dates, and vehicle assignments
• Manage and reclassify credit card charges (Wells Fargo) for all associates
• Complete new vendor setup forms and assist with onboarding new hires
• Prepare and process documents related to equipment sales, rentals, and demonstrations
• Provide administrative support to sales representatives as needed

Warehouse Support (As Needed)

• Stock incoming parts and supplies
• Assist with general warehouse organization and inventory preparation
• Participate in physical cycle counts
• Maintain cleanliness in warehouse and workstation areas

Additional Duties

• Answer phones, file documents, and assist with other clerical tasks
• Maintain a clean and efficient workspace
• Stay up-to-date on products, parts, and system updates
• Maintain communication with management and coworkers regarding work-related issues and ideas

Job Requirements

• Ability to operate a forklift or complete certification
• Valid driver’s license and ability to operate a company vehicle
• Proficiency in Microsoft Excel and Word
• Strong verbal and written communication skills
• Ability to work in a fast-paced, multi-functional environment
• Strong attention to detail and organizational skills

Physical Demands

• Frequent walking and movement, including uneven terrain
• Lifting and handling items up to 50 lbs
• Reaching, bending, and kneeling as needed
• Entering and exiting equipment or using ladders
• Sitting at a workstation for extended periods
• Reading work tickets, parts manuals, and digital screens
• Communicating via phone, radio, and in person

Work Environment

• Mix of office and warehouse settings
• Exposure to noise, changing temperatures, odors, fumes, and chemicals

Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform essential and non-essential job functions.

Benefits Offered

• Paid Sick Leave, Vacation, and Holidays
• 100% Company-Paid Medical Premiums for associates and their families
• Dental and Vision Insurance
• 401(k)/Roth Plans with company match
• Quarterly and Yearly Bonus Programs
• Company Stock awarded after 5 years of service

Arnold Machinery is an Equal Opportunity, Affirmative Action, and Right-to-Work Employer

We do not discriminate based on disability where the essential job functions can be reasonably accommodated. Requests for accommodations are evaluated on a case-by-case basis.

Arnold Machinery participates in E-Verify.