Parts Counter Representative – Construction Equipment

$2,000 Signing Bonus

At Arnold Machinery, we know that exceptional customer satisfaction starts with exceptional people. Our team is the most comprehensive machinery support network in the western United States — and our employees are the most valuable part of our inventory.

We are currently seeking a Parts Counter Representative to join our team. If you are customer-focused, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.

Position Overview

The Parts Counter Representative is responsible for assisting customers with parts orders, supporting warehouse operations, and ensuring accurate and timely order fulfillment.

Essential Responsibilities

Customer & Parts Support

• Process phone and walk-in parts orders

• Accurately identify customer needs and required parts

• Research parts specifications and availability

• Enter orders into the system with precision

• Pull parts for counter customers

• Place backorders with vendors as needed

• Prepare accurate and complete purchase orders

Warehouse Support (as needed)

• Stock incoming inventory

• Pull parts for the service department

• Perform cycle inventory counts

• Assist the Parts Manager as required

Additional Responsibilities

• Maintain a clean and organized workstation and warehouse area

• Assist with inventory preparation

• Perform clerical tasks (filing, answering phones, etc.)

• Support team operations as needed

Qualifications & Requirements

• Ability to operate a forklift (or willingness to complete certification training)

• Valid driver’s license and ability to operate a company vehicle

• Basic computer proficiency (Microsoft Excel and Word)

• Strong communication and customer service skills

• Ability to maintain a clean, organized workspace

• Commitment to staying current on product knowledge and updates

• Ability to collaborate effectively with management and team members

Physical Requirements

• Frequent walking, including on uneven terrain

• Regular lifting up to 60 lbs.

• Standing for extended periods

• Bending, reaching, kneeling, and climbing ladders

• Getting in and out of equipment

• Reading work orders, parts manuals, and computer screens

• Communicating via phone, radio, and in person

Work Environment

• Temperature-controlled office and warehouse with some temperature variations

• Exposure to noise, odors, fumes, and industrial substances

Benefits

We offer a competitive compensation and benefits package including:

• Paid Sick Leave

• Paid Vacation

• Paid Holidays

• 100% Company-Paid Medical Premium (for associates and family)

• Dental and Vision Plans

• 401(k) & Roth with Company Match

• Quarterly and Annual Bonus Programs

• Company Stock awarded to associates with 5 years of service

Accommodations

Reasonable accommodations for essential and non-essential job functions will be considered on a case-by-case basis.

Note: This job description is not intended to be all-inclusive. Employees may perform additional duties as needed to support business operations.

Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. We do not discriminate based on physical or mental disability where the essential functions of the job can be reasonably accommodated.