What are the responsibilities and job description for the Heavy equipment service writer position at Arnold Machinery Company?
Company Description
Arnold Machinery Company is a leading distributor of equipment for the mining, construction, material handling, and agricultural industries, with 42 branches in 21 cities. The company is recognized for its Silver Service® guarantee, a commitment to complete customer satisfaction without exceptions. Known for its highly trained technicians and unparalleled service, Arnold Machinery provides reliable solutions to ensure customer success. With a dedication to offering the best equipment backed by exceptional service, the company maintains its Customer Satisfaction Is Our Only Policy® approach, distinguishing itself in the marketplace.
Role Description
This is a full-time, on-site role based in Commerce City, CO, for a Heavy Equipment Service Writer. The Service Writer will be responsible for assisting customers, answering service inquiries, coordinating service appointments, and ensuring a smooth workflow in the service department. Duties also include creating repair service estimates, processing service requests, maintaining records, and facilitating clear communication between customers and technicians to ensure customer satisfaction.
Qualifications
- Strong Customer Service, Customer Satisfaction, and Phone Etiquette skills
- Excellent Communication skills, both verbal and written
- Proficiency in Computer Literacy, including the use of service management software
- Ability to multitask, stay organized, and handle stressful situations effectively
- Prior experience in a customer-facing role, particularly within the heavy equipment industry, is highly desirable
- High school diploma or GED required; additional technical or vocational training in a related field is a plus