Leasing Agent - Affordable Housing

Laurel Park Apartments | St. Louis, MO
Full-Time

Arnold Grounds Apartment Management is seeking an experienced and customer-focused Leasing Agent to join the team at Laurel Park Apartments in St. Louis, Missouri. The ideal candidate will have prior multifamily leasing experience, with a strong preference for candidates who have worked in affordable housing, LIHTC, HUD, or other income-restricted housing programs.

The Leasing Agent will support the Community Manager with leasing activities, resident relations, application processing, compliance documentation, and the overall day-to-day operation of the leasing office.

Key Responsibilities

• Greet prospective residents and provide professional tours of the community and available apartment homes.

• Respond promptly to telephone, email, online, and walk-in leasing inquiries.

• Process rental applications, obtain required documentation, and assist with applicant screening.

• Assist with verifying household income, assets, and other eligibility documentation required for affordable housing programs.

• Maintain accurate and organized applicant and resident files in accordance with company and regulatory requirements.

• Assist with LIHTC, HUD, Section 8, and other affordable housing compliance documentation, as applicable to the property.

• Prepare leases, addendums, move-in paperwork, and other required resident documentation.

• Follow up with prospects and maintain accurate leasing traffic and availability records.

• Assist residents with questions, concerns, work-order requests, and general property-related matters.

• Support annual and interim recertification processes as needed.

• Assist with delinquency notices, resident communications, and other administrative responsibilities.

• Maintain a professional and welcoming leasing office and provide excellent customer service to residents, applicants, vendors, and visitors.

• Follow Fair Housing requirements and all company policies and procedures.

• Work closely with the Community Manager and maintenance team to support occupancy, resident retention, and overall property performance.

Qualifications

• Previous multifamily leasing experience required.

• Affordable housing experience strongly preferred.

• Working knowledge of LIHTC, HUD, Section 8, income certifications, and/or affordable housing compliance is highly desirable.

• Strong organizational skills with the ability to manage a high volume of paperwork and deadlines.

• Excellent written and verbal communication skills.

• Strong customer-service and resident-relations skills.

• Ability to maintain confidentiality when handling applicant and resident information.

• Comfortable working with property management software, Microsoft Office, email, and online leasing systems.

• Ability to work independently while also functioning effectively as part of an onsite team.

• Knowledge of Fair Housing laws and regulations.

• High school diploma or equivalent required.

What We Are Looking For

The successful candidate will be organized, dependable, professional, and detail-oriented, with the ability to balance leasing goals with the documentation and compliance requirements associated with affordable housing. This position requires someone who can communicate effectively with a diverse resident population while maintaining accuracy, professionalism, and a strong sense of urgency.

Join Our Team

If you have multifamily leasing experience and understand the importance of compliance, customer service, and resident satisfaction within an affordable housing community, we encourage you to apply for the Leasing Agent position at Laurel Park Apartments in St. Louis, MO.

Arnold Grounds Apartment Management is an Equal Opportunity Employer.