What are the responsibilities and job description for the ASST SERVICE MANAGER position at Arnold Companies, Inc.?
Arnold’s of Willmar is looking for an Assistant Service Manager to join team.
About Us
Arnold's is an authorized Case IH dealership serving our 8 Minnesota locations. We are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in your new tractor or other agricultural equipment, our friendly and knowledgeable sales, financing, service, and parts departments are prepared to make sure your experience is outstanding, from assisting while you're making your choice to ongoing maintenance and customization. We value the opportunity to create a long-term relationship with our customers, and we do that by giving you the best customer service available.
We've been serving the agricultural, construction, and consumer markets with quality products and service since 1945. Our seven stores are conveniently located throughout mid-Minnesota in Kimball, Willmar, Glencoe, St. Martin, North Mankato, Alden, St. Cloud and Eyota. Each store is fully equipped to handle all of your parts, in-house service, and mobile service needs in addition to sales of new and used equipment.
Our product lines include Case IH Full-Line Agriculture Products, Case Skid Loaders, and Compact Track Loaders, CLAAS Forage Harvesters, Kubota Tractors, Mowers, Excavators, and Compact Track Loaders, Oxbo Mergers, Drago Chopping Cornheads, Gehl Skid Loaders, Top Air Sprayers, Kuhn Hay and Forage, Miller Nitro Sprayers, Cub Cadet Consumer Products, Exmark Commercial Zero Turn Mowers, Land Pride Mowers and Implements and Brent Grain Handling Equipment.
At Arnold’s, we understand that quality happens from the inside out. This is why we have made it our mission to hire the highest quality employees.
As an Assistant Service Manager you will have the following responsibilities:
- Ability to manage people in a professional manner and maintain efficiency in the service department.
- Excellent communication skills.
- Provide excellent customer service. We want you to be the “go to” person who knows how to quickly find the right part for every job.
- Face to face and on the phone communication with customers maintaining a respectful and positive attitude
- Provide effective communication to customers regarding their service needs
- Assist our service technicians in obtaining parts for their jobs
- Work closely with customers to obtain necessary authorization and documentation relating to their parts orders.
- Complete invoicing and collecting procedures in a timely manner
- Assist in maintaining all department tools, equipment and department clean and orderly
- Follow up call with customers regarding any parts specials
- Adapting to more responsibilities as they present themselves
Benefits for the Assistant Service Manager Position
- (PTO) Paid Time Off starts accruing on your Second Month of Full-time employment!
- 6 Paid Holidays
- Competitive Hourly Wages, Health and Vision Benefits
- HSA (Health Savings Account) — Up to $2000 tax-free each year, paid to your account by Arnold’s.
- 401(k) with company contribution
- Company Partially-Paid Short and Long-Term Disabil ity Insurance
- Company Paid Life Insurance
- FSA (Flexible Spending Account) for eligible health and dependent care costs
- Employee Discounts at Arnold Companies Inc
- Company Paid Bereavement Leave
- Ongoing Professional Training and Certification Opportunities
Rate of Pay is dependent on experience.
Keywords: Management, Supervisory, Customer Service, Communication, Agriculture, Dealership, Farm, Implement, Service