What are the responsibilities and job description for the Automotive Service Writer position at Arnold-Baker Chevrolet?
Job Overview
We are seeking a dynamic and customer-focused Automotive Service Writer to join our fast-paced automotive service team. In this vital role, you will serve as the primary communication link between customers and our service technicians, ensuring a seamless and positive experience for every client. Your expertise in hospitality, vehicle maintenance, and repair processes will help accurately assess customer needs, prepare detailed estimates, and promote additional services that enhance vehicle performance and safety. If you thrive in a lively environment where your mechanical knowledge and sales skills can shine, this is the perfect opportunity to accelerate your career in auto service management.
Duties
- Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their needs.
- Prepare detailed repair estimates using estimating software, ensuring transparency and clarity for clients.
- Communicate effectively with service technicians regarding vehicle diagnostics, repairs needed, and estimated timeframes.
- Promote upselling of additional services such as oil changes, tire services, brake repairs, alignments, suspension work, or diesel engine repairs to maximize customer satisfaction and shop revenue.
- Manage customer flow through the service lane efficiently while maintaining excellent client communication throughout the process.
- Support dealership sales efforts by providing knowledgeable advice on automotive repairs, maintenance packages, and vehicle upgrades.
- Collaborate with mechanics and service technicians to ensure timely completion of repairs while maintaining high-quality standards.
Qualifications
- Experience as an automotive service writer or in a similar auto service management role within a dealership or independent shop is a plus.
- General mechanical knowledge with familiarity in automotive diagnostics, transmissions, oil changes, brake repair, alignments, suspension systems, tire services, shocks & struts, air brakes, diesel engine repair, and other automotive repairs.
- Ability to learn the use of estimating software and computer-aided vehicle damage estimating tools.
- Excellent customer service skills with the ability to communicate complex technical information clearly and professionally.
- Experience in auto sales or upselling additional services is a plus.
- Valid driver’s license with a clean driving record; driving experience is essential for test drives or vehicle inspections.
- Dealership experience or familiarity with collision repair processes will be considered an advantage.
Join us if you're passionate about customer service and automotive excellence! This role has has to potential to develop into a management roll in the following year. Bring your enthusiasm for cars and customer care to a team dedicated to delivering top-tier service while advancing your career in the vibrant world of auto repair and sales!
Pay: From $15.00 per hour
Expected hours: No less than 40.0 per week
Benefits:
- 401(k)
- Health savings account
- Paid time off
Work Location: In person
Salary : $15