Plumbing Service Specialist - 3 years Experience in Residential Plumbing REQUIRED

Why This Role Exists

This is a high-performance role for proven professionals. At Arnold & Sons, our Service Technicians are the front line of the company — trusted experts who diagnose problems, guide customers with confidence, and deliver solutions at the highest level. This position offers elite earning potential, advanced training, and industry-leading support — but it also demands discipline, integrity, and drive that few possess. This opportunity is designed for experienced professionals only, with 3–4 years of hands-on residential service plumbing experience required.

Why Choose Arnold & Sons Plumbing, Sewer & Drain

• Elite Income Potential: Hourly Commission – $100,000–$200,000
• Medical Insurance: Company pays 100% of employee premiums and 50% of family premiums (health, dental, vision)
• Work-Life Balance:
• No weekends (voluntary only)
• No on-call rotation
• 1 week paid vacation
• Overtime available when desired
• Retirement: 401(k) with 3% company match
• Technology: iPhone, iPad & fully integrated software systems
• Equipment: State-of-the-art trucks, tools, parts, and supplies
• Training:
• Paid off-site Nexstar Training
• Paid on-site training in our dedicated training facility
• Culture: A growth-driven, values-based team recognized as one of the strongest cultures in Central Illinois

Our Core Values

• Appreciation – Recognize the value of every contribution
• Responsibility – Be accountable for results
• Nurture – Build strong, healthy relationships
• Optimism – Maintain a positive and solution-focused mindset
• Leadership – Inspire others through example
• Dedication – Show enduring commitment to excellence

The Big Task

You will diagnose, repair, and improve residential plumbing systems, while leading customers to confident, informed buying decisions through professionalism, education, and trust.

Key Responsibilities

• Communicate effectively with dispatch, management, parts, and installation teams
• Maintain a clean, fully stocked, and professional company vehicle at all times

If you cannot prove this standard, this role is not for you

• Complete all paperwork and documentation accurately and on time
• Greet customers professionally and identify needs through active listening and thorough inspection
• Clearly explain findings, options, and solutions in a way customers understand and trust
• Memorize and apply the features, advantages, and benefits of all company products and services to consistently present the right solution for each situation
• Participate in ongoing training and professional development
• Maintain or obtain required certifications (company assistance available)
• Process transactions accurately using POS systems; handle all payments with integrity and professionalism
• Maintain excellent phone and follow-up etiquette when communicating with customers

Experience & Professional Traits That Lead to Success

• 3–4 years of residential service plumbing experience (required)
• Strong communication skills with the ability to explain technical concepts clearly
• Demonstrated customer service excellence with a professional, confident demeanor
• Proven time management, organization, and problem-solving ability
• Willingness to be coached and continuously improve
• Leadership potential for future advancement is highly valued
• Bilingual ability is a plus

Who Thrives in This Role

If you enjoy being challenged, take pride in elite workmanship, and want to be rewarded directly for your performance — you will thrive here. This is for professionals who want more than just a job and are ready for a career with serious income, structure, and growth opportunity.

You will work in an environment where your contributions matter, your effort is recognized, and your performance directly impacts company success.

Apply Now

Learn more about us at:
www.arnoldplumbing.com

When you’re ready, apply here:
https://arnoldplumbing.com/careers/

Arnold & Sons Plumbing, Sewer & Drain is an Equal Opportunity Employer

Pay: $90,000.00 - $225,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What was the last thing you worked on within yourself to improve? Who is someone that's better than you at something you really care about...please be descriptive. What was your first job and at what age? Describe in detail why you think you are the person for this position and be specific

Education:

• High school or equivalent (Required)

Experience:

• residential plumbing/sewer : 3 years (Required)

Work Location: In person

Salary : $90,000 - $225,000