Emergency Services Dispatcher

About the Position: Incumbent, as an Emergency Services Dispatcher, provides emergency police, fire, and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Works under the general supervision of the Branch Chief, who provides instruction for duties and responsibilities both orally and in writing.

Qualifications:

Who May Apply: US Citizens

In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

NOTE: THIS POSITION IS ANNOUNCED AS A STANDING REGISTER (OPEN AND CONTINUOUS ANNOUNCEMENT) A list of eligible and qualified applicants corresponding to this vacancy announcement will be referred to management after the initial cut-off date of May 15, 2023, then as needed to fill vacancies. Selections may be made prior to the closing date of this vacancy announcement. Applications are valid for 6 months in the system. Applicants must reapply after the 6 month time period expires to remain active.

Specialized Experience: One year of specialized experience which includes 1) Dispatch emergency personnel (police, fire, medical, hazmat, rescue) as necessary; 2) Obtain pertinent information from callers to ascertain the nature of their emergency or request for assistance; 3) Provide clear and precise instructions to callers in high stress conditions; 4) Utilize dispatching and/or law enforcement communication systems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

OR

Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Criminal Justice or Law Enforcement. (Note: You must attach a copy of your transcripts.)

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. (Note: You must attach a copy of your transcripts.)

You will be evaluated on the basis of your level of competency in the following areas:

• Interpersonal Skills
• Manages and Organizes Information
• Technical Competence

Salary : $46,696 - $60,703