What are the responsibilities and job description for the Inside Sales Agent position at Armstrong?
Are you a hard-working salesperson who takes great pride in hitting competitive targets? Are you a team player and contributor? Do you want to be part of a high-energy team that drives sales for the 12th largest cable telecommunications company in the United States? Do you want to participate in an earnings plan that enables you to make more money when you sell more? Do you like being part of a highly motivated team that enjoys recurring incentives, including contests (e.g. President’s Circle), premium TV giveaways, lots of free food, and the like?
Position Summary
The Sales Agent is important to the success of the entire company. Led by 2 Supervisors who report to a Director, Sales Agents will be part of a team ranging from 9 to 11 Agents who together handle 246k incoming calls a year and secure 69% of the 67k total connects. This role is responsible for handling incoming calls from customers interested in purchasing and upgrading Zoom Internet supercharged by Plume Wi-Fi, HDTV powered by TiVo, and Talk telephone services, along with a portfolio of ancillary home entertainment products and services (e.g. HBO). This role is compensated based on actual performance to monthly targets, and has an opportunity to earn more money as production increases above target.
What You Will Do
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
Position Summary
The Sales Agent is important to the success of the entire company. Led by 2 Supervisors who report to a Director, Sales Agents will be part of a team ranging from 9 to 11 Agents who together handle 246k incoming calls a year and secure 69% of the 67k total connects. This role is responsible for handling incoming calls from customers interested in purchasing and upgrading Zoom Internet supercharged by Plume Wi-Fi, HDTV powered by TiVo, and Talk telephone services, along with a portfolio of ancillary home entertainment products and services (e.g. HBO). This role is compensated based on actual performance to monthly targets, and has an opportunity to earn more money as production increases above target.
What You Will Do
- Prefer candidates with experience handling calls in a call center environment but will train the right person.
- Capable of selling products and services, including Video, Internet, and Telephone, to our customer base.
- Effective communicator over the telephone and via e-mail.
- Understands the importance of a consultative call flow, which requires asking appropriate questions to determine customer needs.
- Communicates issues and feedback to the appropriate individuals as it relates to our products and customers to ensure continuous improvement (i.e. kaizen.)
- Effectively describes features and benefits, and capable of identifying and overcoming objections.
- Meet established department/team/individual goals and scorecard requirements for sales, sell-in percentages, work order accuracy, and other Key Performance Indicators (KPIs).
- Believes in and promotes Armstrong’s robust home entertainment services to customers, friends, families, and neighbors. Enjoys being an Armstrong Ambassador.
- Provide a quality Armstrong Experience on every customer contact by resolving customer issues and introducing/promoting Armstrong services in a positive manner.
- Accurately enters order information into an ICOMS billing system, including updating of customer accounts, telephone, and contact information. Protects all private customer information.
- Must be collaborative, flexible, and a team player.
- Will place outbound calls, as needed and with special projects.
- Sales experience or sales acumen.
- Strong communication skills.
- Customer service experience.
- PC and data entry proficiency.
- Must be very organized.
- Positive attitude and capable of understanding the Power of Change.
- Understands and appreciates the value of a variable pay compensation plan based on target attainment.
- Competitive salary and incentive plan
- Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire
- Paid time off & holidays
- Free Company services such as Internet, video, and telephone through Armstrong Cable. What’s even better is you can enjoy discounted services from our affiliate companies!
- You’ll have access to a number of career developmental resources to grow personally and professionally
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
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