What are the responsibilities and job description for the Full Time Customer Service Representative position at Armstrong Utilities, Inc.?
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Position Summary:
The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance.
What's in it For You?
- Attractive Compensation package
- Part of an Award-Winning Team
- Convenient, no-pay parking
- Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!
What You'll be Doing
- Resolve customer inquiries over the telephone
- Proficient handling of billing inquiries, video product troubleshooting and sales opportunities
- Accurately enter order information, including updating of customer accounts, telephone and contact numbers.
- Promote sales by explaining available services.
- Use provided training materials and job tools to quickly and accurately resolve customer issues.
- Other functions that may be assigned
What You'll Need
- High school diploma or general education degree (GED) is required
- Basic computer skills are required; multitasking ability and typing skills are necessary for success
- Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
- Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
- Motivated and dependable person with strong work ethic and a high degree of integrity
- Ability to quickly and effectively adapt to changes in the work environment
- Coachable person who is eager to learn new skills and take on new responsibilities
- Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.