What are the responsibilities and job description for the Salesforce Administrator position at ARMStrong Insurance Services?
ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.
Brown & Joseph is seeking a Senior Salesforce Administrator to own a highly customized Salesforce platform that operates as the full ERP for our Subrogation business unit. This is not a typical admin role. You’ll be responsible for a mission-critical system that powers Sales, Operations, and Accounting/Finance, with deep integrations across telephony, financial systems, document generation, and AI-driven workflows. If you’ve worked in complex, highly customized Salesforce environments and want true ownership of a platform that drives revenue operations—this role is for you.
Job Responsibilities
ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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Brown & Joseph is seeking a Senior Salesforce Administrator to own a highly customized Salesforce platform that operates as the full ERP for our Subrogation business unit. This is not a typical admin role. You’ll be responsible for a mission-critical system that powers Sales, Operations, and Accounting/Finance, with deep integrations across telephony, financial systems, document generation, and AI-driven workflows. If you’ve worked in complex, highly customized Salesforce environments and want true ownership of a platform that drives revenue operations—this role is for you.
Job Responsibilities
- Own and administer a complex Salesforce environment used as an ERP
- Manage advanced configuration: Flows, custom objects, automation, and security
- Support end-to-end business processes across operations, finance, and client workflows
- Maintain and optimize integrations including telephony, financial systems, and APIs
- Support and expand AI-driven automation (Salesforce AI agents, workflow automation)
- Lead releases, deployments, and change management across environments
- Build reports and dashboards to support operational and financial decision-making
- Partner with business leaders and technical teams to deliver scalable solutions
- 3 years of Salesforce Administration experience
- Experience in highly customized or enterprise Salesforce environments
- Strong expertise in Salesforce Flow and complex automation
- Experience supporting integrated systems (APIs, telephony, financial platforms, etc.)
- Ability to troubleshoot across data, configuration, and integrations
- Strong communication skills and ability to work cross-functionally
- Experience with AccountingSeed or financial systems in Salesforce
- Exposure to Salesforce AI (Einstein, Agentforce, or similar)
- Experience with document generation tools (S-Docs, Conga, Drawloop)
- Background in Insurance, Subrogation, or Financial Services
- Salesforce certifications
- Salary is $90,000 - $115,000 per year (DOE)
- Premium Health Coverage, Minus the Cost: Comprehensive Medical, Dental, Vision, and Supplemental insurance with minimal out-of-pocket employee premiums.
- Time to Recharge: Enjoy a generous 18 days of PTO from year one, plus 9 paid holidays to ensure you stay refreshed.
- Invested in Your Future: Secure your tomorrow with our 401(k) plan, featuring a competitive company match to help your savings grow faster.
ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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Salary : $90,000 - $115,000