What are the responsibilities and job description for the Landscape Design Scheduler position at Armstrong Garden Centers?
- Job Title: Landscape Design Scheduler
- Location: Corporate Support Center, Glendora CA
- Status: Full Time / Hourly
- Reporting Relationships: Manager of Landscape Division
"Gardening without Guesswork"
Become an employee-owner at the #1 Independent Garden Center in the U.S. Armstrong Garden Centers, an Employee-Owned Company serving Southern California gardeners for over 135 years and searching for an Landscape Design Scheduler for the Landscape Design division.
The Landscape Design/Call Center Representative is an essential part of the landscape division and works with the Manager to schedule all appointments for landscape designers and help stores schedule garden consults. The position also responds to customer inquiries as needed as the call center representative.
We are excited about your next step
If you're ready to jump in and feel that your Operations & Landscape Design experience would be a great fit for this position - let us hear from you.
Responsibilities
- Receive customer design and garden consultation purchase info from store form or online web form.
- With use of designer schedules, pick designer by areas covered and specific designer schedules in relationship to store the LD is purchased.
- Assign the customer date and time, by email or phone contact, with info letter. This is to be done within 48-72 hours. Phone is the preferred method and email as needed and to follow up.
- Interact via email and/or phone with customer replies and follow ups, to achieve a final confirmation back and list on master planner as the appointment is confirmed.
- From designer personal calendar, knows and maintains installations scheduled, plan presentations, PTO, repair and recovery dates and times.
- Maintain schedules in each designer's master planner and incorporate the above data to include all necessary information on the Outlook calendars used on the designer laptop and iPhone.
- Work with stores to ensure store consultations are scheduled and customers are contacted with the appointment times for each store's available consultant.
- Maintains the store consultant roster to ensure accuracy in assigning store consultations and notifying the store of purchase and necessity of the store to schedule.
- Enter all customer data into Aspire to ensure customer is tracked appropriately.
- Answer all incoming phone calls to the call center and respond appropriately.
- Orders bulk material from Southwest Boulder and Whittier Fertilizer Company and tracks SWB purchases. Includes creating the purchase orders.
- Works with customers to collect final payments and refunds for Landscape designs, extra hours, ProCare, etc.
- Assists in creating estimates for designers.
- Accepts other responsibilities as assigned.
Education/Experience
- Proficiency in MS Office applications (Excel, Outlook, Word, etc.) (required)
- Communication: strong written and verbal communication (required)
- Soft Skills: Strong organizational skills, ability to multitask in a challenging environment, and strong attention to detail. (required)
Compensation
We have great benefits! (Benefits available to full-time associates)
- Major medical, dental, vision and other group benefits.
- Paid holidays and paid vacation.
- Participate in the Employee Stock Ownership Plan (ESOP).
- Participate in Company 401k
- 30% Employee Discount.
Safety First!
Physical Environment/Working Conditions
- Lifting, carrying, and/or pushing of supplies and materials up to 50 pounds
- Prolonged periods of sitting at a desk and working on a computer
Restrictions apply. Pricing, promotions and availability may vary by location and at www.armstronggarden.com or www.shop.armstronggarden.com.