What are the responsibilities and job description for the Customer Service Coordinator position at Armstrong Garden Centers?
- Job Title: Customer Service Coordinator
- Location: Glendora, CA
- Status: Full Time / Hourly
- Reporting Relationships: Director of Sales
- Work Schedule: Monday through Friday 8 am to 5 pm. Weekends as needed.
Variety, Quality & Beauty
Armstrong Growers is an employee-owned wholesale plant grower based in Southern California and operates as a division of Armstrong Garden Centers, Inc. and Pike Nurseries. Together, Armstrong Garden Centers and Pike Nurseries form the largest independent retail garden center group in the United States. With more than 50 retail locations and 8 wholesale and production facilities across California, Georgia, and North Carolina, Armstrong and Pike lead in every facet of the green industry. Our pride of ownership shines through in everything we do—from exceptional service to premium-quality plant material—driven by the true fabric of our company and the key to our success: our associates.
Essential Roles andResponsibilities:
This position primarily supports the Armstrong Growers division and the product flow into Armstrong Garden Centers. This person will work closely with AGC Marketing Department, Corporate buyers as well as store managers and be the conduit of communication with AGs Branch Managers, Sales Coordinators and Production team. Participation in weekly meetings is mandatory.
Skillsets Needed to be successful in this position
- Customer Service, pleasant greetings and willingness to listen and help
- Strong Excel Skills
- Ability to learn computer "systems" - ours is SBI, Trello
- Experience with EDI transmissions
- Organization is key to success
- Prioritizing tasks as they continue to come in
- Being able to work with multiple stores / customers and make decisions
- Working within deadlines
- Articulate and able to clearly communicate verbally and in written content
- Knowledge of general accounting (credits/debits)
- Ability to actively participate in Zoom calls with the Sales Team, AGC Marketing and Production calls
- Comfortable in presenting meeting notes to the Ag team via zoom
- Bi-lingual is a plus (Spanish)
- Reliable transportation and ability to visit AG Branches when needed (1x/month)
- Retail Store support and knowledge will be helpful
- Sales experience is helpful
- Ability to put in overtime if/when needed
Education, Prior Work Experience and Specialized Skills and Knowledge
- General computer experience and ease of learning internal / external operating systems
- Extreme organization with worksheets, files and communication
- Articulate and able to perform professional live presentations.
Benefits
- Major medical, dental, vision, and other group benefits.
- Paid holidays and paid vacation.
- Participate in the Employee Stock Ownership Plan (ESOP).
- Participate in Company 401k
- 30% Employee Discount at Armstrong Garden Centers.
Safety First!
Physical Environment/Working Conditions
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