Clubhouse Manager

Overview

The Clubhouse Manager at The GeorgeTown Club oversees all daily club services, including dining, catering, banquets, and housekeeping. They ensure members’ and guests' expectations are consistently exceeded. This role also promotes a unified environment by coordinating operations, planning, budgeting, hiring, training, and supervising team members.

Duties and Responsibilities:

• Responsible for managing and supervising all food and beverage operations, including culinary, restaurants, bars, banquets, and member events.

• Oversees daily operations, ensuring compliance with approved club policies and procedures.

• Develop, refine, and enforce club policies and procedures for food and beverage departments.

• Manage Housekeeping operations, including the supervision of contractors and staff.

• Work collaboratively with the kitchen and front desk operations to ensure smooth club operations.

• Ensure that effective orientation and training for new staff, and professional development activities for experienced staff, are planned and implemented.

• Set clear standards for quantity and quality for personnel across all departments and positions.

• Develop, implement, and follow Key Performance Indicators (KPI’s) for the Food and Beverage Department

• Maintain records of special events, house counts, food covers, and daily business volumes.

• Assure that all standard operating procedures for revenue and cost control are in place and consistently utilized.

• Attend appropriate committee meetings and ensure integration and coordination of all dining and events.

• Greet guests and oversee service on a routine and random basis.

• Oversee the development of wine lists, bottle/glass wines, and seasonal beverage sales programs.

• Address member and guest complaints and advise the General Manager about appropriate corrective actions taken.

• Help plan and approve marketing promotion activities for the club.

Leadership & Talent Development Skills

• Direct reports include the Club and Private Events Director, Assistant Managers, and Housekeeping.

• Lead and manage all aspects of the department’s staffing and talent management, including hiring, onboarding, training, performance coaching, corrective action, and separations.

• Create and execute continuous professional development and training programs for staff members.

• Ability to interact positively with supervisors, management, coworkers, members, and the public to promote teamwork and maintain a positive, professional attitude.

• Ability to seek out new and innovative ways to meet, respond to, and exceed the needs and demands of a diverse and ever-changing membership.

• Report to work neatly groomed and dressed in accordance with The GeorgeTown Club's appearance standards.

• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and/or extended shifts. Often working nights, weekends, and holidays.

• Regularly serve as the Manager on Duty.

• Perform additional duties as assigned by the General Manager.

Financial Management:

• Make sure all relevant invoices are approved and properly coded before submitting them to the accounting department.

• Ensure accurate member charges and revenue control for food and beverage services.

• Review or authorize weekly payroll to guarantee accuracy and compliance.

• Oversee purchasing and receiving processes to ensure quality and cost-efficiency.

• Collaborates with the General Manager and Controller to create an operating budget for the Food and Beverage department’s revenue outlets; monitors performance and takes corrective action as needed to ensure that sales and expense goals are met.

• Collaborates with the General Manager and Controller to develop a capital budget for all essential club equipment and recommends facility renovation needs.

• Conducts, monitors, or manages physical inventory counts of supplies, equipment, and/or products needed to operate the department, and provides updated information to the Accounting Department.

Other Skills & Abilities

• Maintain a safe work environment and encourage a safety mindset among all employees within their areas of responsibility.

• Report any incidents or injuries to the proper person immediately.

• Ensure compliance with all relevant legal requirements, including wage and hour laws and federal, state, and local alcohol regulations.

Qualifications

To succeed in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed below reflect the knowledge, skill, and/or ability needed. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Education & Experience

• A bachelor’s degree in hospitality management or culinary arts from a four-year college or university is required.

• Minimum of 5 years of management experience in Food and Beverage roles required.

• Demonstrated leadership growth within a hotel or club’s food and beverage departments.

• Proven experience managing a large food and beverage operation with revenues exceeding $3 million.

• Strong industry track record, including career advancement and continued education.

• Member-Owned private club experience strongly preferred.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively to vendors/suppliers, members, and other employees of the Club.

• Being bilingual in Spanish and English is helpful.

Computer Skills

• Proficient in the Microsoft Suite of products and Internet applications.

• Working knowledge of Word Processing and Spreadsheet applications.

• Familiarity with Paychex and ClubEssential.

• Familiarity with various graphics programs is desirable.

Mathematical Skills

• Thorough understanding of cost of goods sold, profit margins, inventory turnover, labor cost, cash flow, etc.

• The ability to create, read, and teach a profit and loss statement.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

Certificates & Licenses

*Currently possessing is preferred. The ability to acquire is mandatory.

• ABRA License

• Food Safety Certification

• TIPS or TAM Certification

• CPR/AED Certification

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, use their hands, and talk or hear.

• The employee is occasionally required to stand, walk, bend, reach with hands and arms, climb or balance, and stoop or kneel.

• The employee must occasionally lift and/or move 20 – 60 pounds.

• Specific vision abilities required by this job include close vision.

• Frequently moves between dining rooms, kitchens, event spaces, and offices—often going up and down stairs.

Work Environment

While performing the essential functions of this job, the employee is usually indoors in a controlled environment and is exposed to a moderate noise level.

Compensation, Benefits, & Hours:

• Competitive salary commensurate with experience, education, skills, and training. Salary Range $125,000 - $135,000. Holiday Bonus.

• Benefits: Parking, Medical, dental, vision, 401K retirement plan, paid vacation and personal/sick days, holiday bonus, life insurance, and family meals.

• CMAA and MACMA Dues along with and continuing education allowance.

Club Overview

Established in 1966, The GeorgeTown Club embodies the rich history and vibrant energy of Georgetown while serving as a distinguished gathering place for Washington’s leaders in public policy, business, philanthropy, and the community. Nestled in the heart of Washington, D.C., we offer a welcoming and refined atmosphere where members can connect, dine, and engage in meaningful conversations.

With a commitment to excellence in hospitality, The Georgetown Club offers outstanding dining, personalized service, and exclusive events that foster camaraderie and lasting relationships. Whether you’re here for a business meeting, a social gathering, or simply to unwind, our club is a place where tradition meets contemporary elegance.

Located at the corner of Wisconsin Avenue and Volta Place, our Club offers an inviting atmosphere within three historic townhouses, where members and guests can enjoy meticulously curated events, exceptional dining, and a true sense of belonging. With a commitment to excellence in hospitality, we take pride in delivering creative food and beverage experiences that set the standard for private club dining in Washington, D.C.

Candidates:  Please send your resume to brian@barmstrongconsulting.com