What are the responsibilities and job description for the Teller Supervisor position at ARMSTRONG BANK?
Purpose:
While projecting a professional image; direct and coordinate the teller operational functions of the branch. Respond to inquiries and resolve issues.
Essential Functions:
- Ensure that customers are assisted in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
- Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.
- Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.
- Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items.
- Ensure that security testing is completed.
- Approve the daily branch NSF’s, process proof clearing and collection items.
- Ensure that weekly teller work schedules are effective and completed.
- Develop and train new and existing staff members in an effort to ensure the long-term success of others and the Bank. Recruit staff as required.
- Network within communities to find and attract new business.
- Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.
- Contribute to meeting both department and branch profitability annual goals.
- Perform teller and other duties, as assigned.
- Other duties, as assigned.
Education:
- High School diploma or equivalent required, some college desired.
- Typically requires three to five years of Teller experience with increasing responsibility and possessing the knowledge, skills and ability to perform the essential requirements for the job.
- Possess and maintain a valid Oklahoma Drivers License.