What are the responsibilities and job description for the CSR, Service Solutions position at ARMSTRONG BANK?
Purpose:
While projecting a professional image; interact with new and existing customers and match services that best fit their individual needs. Respond to inquiries and resolve issues.
Essential Functions:
- Ensure that customers are assisted promptly, primarily by telephone or electronically and by meeting or exceeding Bank principles as identified in the SMILE program.
- According to policy, provide assistance regarding new accounts, updating existing customer files, or in closing accounts.
- Meet accuracy and correctness of work standards as required.
- Resolve customer complaints or ensure that the complaint is referred to the appropriate individual for resolution.
- Record detail documentation of customer interactions and transactions, complaints, and comments, as well as actions taken.
- Verify and ensures that appropriate action was taken in resolving customer problems.
- Other duties, as assigned.
Qualifications:
- High School diploma or equivalent required
- Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
- Possess and maintain a valid Driver’s License for the state in which you reside.
Physical Requirements:
- Long periods of standing or sitting, typing and repetitive motion
- Ability to lift and carry up to 25 lbs on occasion