What are the responsibilities and job description for the Client Service Rep position at ARMSTRONG BANK?
Summary:
As a Client Service Representative, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful CSR will have a friendly personality, enjoy working as a team and will be able to take the initiative and go the “extra mile” when responding to Customer’s needs.
Essential Duties and Responsibilities:
- Providing products and services to fit their unique needs
- Opening new accounts and assisting customers as needed
- Builds and maintains relationships with customers.
- Must clearly understand Armstrong Banking services, discern and interpret customers’ needs, recommending appropriate product/service through sales or referrals
- Positive, professional, proactive in everyday interactions with Customers and co-workers
- Ability to apply strong critical thinking and problem-solving skills to promptly meet customers’ needs
- Promptly, efficiently, and accurately responds to customers’ requests, inquiries, or problems
- Foster teamwork and collaboration to build solid relationships with co-workers
Qualifications:
- Outgoing personality and excellent Customer service skills
- Demonstrate ability to generate referrals
- Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
- Must be very flexible and willing to work irregular schedule as needed
- Maintain high level of discretion and confidentiality
- Complies with all regulatory requirements
- 1 year Teller experience required
Physical Requirements:
- Long periods of standing or sitting, typing and repetitive motion
- Ability to lift and carry cash drawers and coin bags/boxes