Technical Customer Success Manager (Healthcare)

Department: Customer Team

Location: Houston, TX

Description

Location: Austin Tx, Dallas Tx OR Boston Ma OR Arlington VA

We are seeking a Healthcare Network Technical Customer Success Manager (T-CSM) to join our growing global Customer Success organization. This role is designed for a hands-on network professional with healthcare expertise, passionate about driving secure connectivity, device visibility, and operational excellence across hospital and clinical environments

What you'll do:

• Lead adoption and deployment of the Armis platform across healthcare networks, ensuring seamless visibility into IoMT, and IT/OT assets.
  
  
• Map clinical workflows to security architecture, helping align the platform with healthcare compliance frameworks (e.g., HIPAA, HITECH, NIST).
  
  
• Collaborate with biomedical engineering, IT, and security teams to design secure network segmentation, device communication policies, and risk-reduction strategies.
  
  
• Serve as the technical liaison between customer engineering teams and Armis cross-functional stakeholders (Product, Support, Sales, and Engineering).
  
  
• Guide integration efforts with WLC, CMMS, NAC, Firewalls and other security and ITSM tools (e.g., ServiceNow, Cisco ISE, Palo Alto, CrowdStrike).
  
  
• Conduct health assessments and configuration reviews to ensure optimal performance, accurate asset classification, and high-fidelity risk scoring.
  
  
• Translate technical findings into executive outcomes, presenting ROI, uptime improvements, and reduced clinical risk to leadership.
  
  
• Mentor customer teams on vulnerability management, threat response, and network best practices within healthcare environments.
  
  
• Partner with Armis Product and Engineering to influence roadmap priorities based on real-world healthcare use cases.
  
  

What we expect:

• Bachelor’s degree in Computer Science, Information Systems, Biomedical Engineering, or equivalent experience.
  
  
• 5 years of hands-on experience in network engineering, architecture, or security operations— within healthcare systems, hospitals, or clinical networks.
  
  
• 3 years in a customer-facing role (Customer Success, Technical Account Management, or Implementation Engineering).
  
  
• Deep knowledge of network protocols (TCP/IP, SNMP, HL7, DICOM, MQTT, etc.) and how they relate to biomedical and IoT devices.
  
  
• Proven experience with network discovery, segmentation, and vulnerability remediation tools (e.g., Cisco, Palo Alto, Armis, Qualys, Tenable).
  
  
• Understanding of clinical device workflows and their dependencies on secure connectivity and uptime.
• Excellent communication and presentation skills, able to engage both technical teams and executive healthcare leaders.
• Strong project management skills with the ability to balance multiple hospital deployments simultaneously.

Preferred / Bonus Skills

• Experience securing medical and IoMT ecosystems in hospitals, labs, or life-science organizations.
• Familiarity with healthcare network manufacturers and clinical device vendors (Philips, GE Healthcare, Siemens, Medtronic, etc.).
• Certifications: HCISSP,CISSP, CCNP, CEH, or Healthcare Security certifications (e.g., HCISPP).
• Experience with scripting or automation (Python preferred) for network or asset management tasks.
• Understanding of regulatory compliance frameworks (HIPAA, HITECH, ISO 80001, NIST CSF).'
• Working knowledge of MDS2 documentation and its role in evaluating medical-device security controls within healthcare environments.
• Ability to travel up to 20–25% quarterly for on-site customer workshops and architecture reviews.
  
  

Additional

Salary range guidance for this position is: $130,000 - $165,000

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

l status or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization to work in the United States.

About Armis:
Armis is the leading agentless, enterprise-class device security platform, designed to protect organizations from cyberthreats created by the onslaught of unmanaged and IoT devices. Fortune 1000 companies trust our real-time and continuous protection to see and control all managed, unmanaged, un-agentable and IoT devices – from traditional devices like laptops and smartphones to new smart devices like smart TVs, webcams, printers, HVAC systems, industrial control systems and PLCs, medical devices and more. Armis provides passive and unparalleled asset inventory, risk management, and detection & response. Armis has the world’s largest Device Knowledgebase, tracking over 280M devices, tracking device behavior, connections, and history. Armis is a privately held company and headquartered in Palo Alto, California.