Member Services Representative-Front Desk

Job Summary
We are seeking an energetic and customer-focused Member Services Representative-Front Desk to join our dynamic team. In this role, you will be the welcoming face of our organization, providing exceptional service to members and visitors alike. Your enthusiasm and professionalism will help create a positive environment, ensuring smooth operations at the front desk while promoting our products and services. If you thrive in a fast-paced setting, enjoy engaging with people, and possess a passion for retail and customer service, this is the perfect opportunity for you to make a meaningful impact!

**Candidate needs to be available to work afternoons, nights and weekends.

**Punctuality, reliability, and a pleasant personality is a MUST

SUMMARY

Under the direction of the Member Services Director, Representatives must greet and welcome all members and visitors of the Armed Services YMCA in a highly professional manner; sell memberships; register members for programs; answer phones and develop relationships that will ensure member retention and satisfaction; respond to members questions and concerns; complete a variety of transactions to maintain member database records; must uphold and promote the ASYMCA’s mission by demonstrating the core values of caring, honesty and respect.

Main Responsibilities

· Implement all business policies and procedures; monitor check-ins and control access.

· Greet all members; do what’s needed to make the customers’ experience pleasant.

· Process membership sales and registration and troubleshoot member issues.

· Accurately input member information as needed into the computer; process all fees and payments; follow cash handling procedures; complete daily end-of-shift reports.

· Assist in developing and continuously improving membership office procedures.

Duties and Responsibilities

· As a member of the member service staff operating the front desk, ensuring the highest quality standards to meet the needs of the community is a must.

· Take responsibility at the beginning of the shift to check for daily updates, verify cash, and make sure materials are stocked with work area neat and orderly.

· Maintain privacy requirements by not sharing personal data of member, including phone numbers and addresses.

· Answer phones in a polite and professional manner; ensure calls are routed to the appropriate departments and messages are accurate and given to the intended staff.

· Possess a strong understanding of all programs, activities and services; ability to provide members accurate, detailed and timely information regarding schedules, costs, programs, and overall facility information.

· Participate in all member retention programs, strategies, promotional efforts; work as a team handling all assigned tasks.

· Handle emergencies as they arise, complete incident reports as required; open and close facility according to established procedures.

· Additional duties and/or tasks assigned by the Member Services Director

Mandatory Certifications

State Criminal History Records Check

Physical Demands

While performing the duties of this position, an employee is frequently required to sit; occasionally required to walk, climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates in a fast-paced, customer-based environment where teamwork and community appreciation is the cornerstone of our front desk operations.

Travel

Travel time is not required for this position

Education and Experience

High School Diploma or GED

Minimum two year of customer service experience

Minimum two year of data entry experience

Minimum two year of cash handling

Possess basic computer skills

Possess good customer service, problem solving, and communication skills and demonstrate initiative, enthusiasm, passion, good judgement, and reliability.

Possess a commitment to achieving goals

Possess and demonstrate excellent telephone etiquette

Other Duties

Please note: this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Join us in creating a welcoming environment where members feel valued and inspired! We’re committed to supporting your growth through ongoing training opportunities while fostering a vibrant team culture dedicated to excellence. All roles are paid positions designed to empower you to succeed while making a positive difference every day.

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $13 - $17