Underwriting Support Specialist

Armed Forces Mutual is looking for a team oriented, well organized, personable individual to support life insurance underwriting and policy issue functions.

A successful candidate must have a demonstrated ability to handle a high volume of work with attention to detail and accuracy. The position involves considerable written correspondence, therefore strong communication skills are a must.

Primary Duties:

• Contact life insurance applicants to initiate requirement requests as dictated by the Underwriters, and follow up on outstanding application requirements: ID’s, medical exams, medical reports, etc. Research and follow-up on aging/pending requests.
• Understand and be able to clearly and completely explain the application process, need for further requirements, and circumstances of approval.
• Be subject matter expert for the coordination of Paramed physicals, including ordering, collecting, problem resolution, communication with vendor and review of completed exams and lab work.
• Assist in medical review of incoming applications, check files for completeness, and collect missing information.
• Correspond with members via phone, email, and letter regarding their approval in a substandard premium category and work with them to make any changes requested to place insurance.
• Support general department duties such as filing, phone calls, etc.
• Other duties as assigned.

Skills/Experience:

• Strong organizational skills
• Excellent verbal and written communication skills
• Comfortable speaking about medical issues with affected applicants
• Multi-task orientation and attention to detail, with ability to shift priorities
• Ability to work independently on assigned tasks and to accept direction on given assignments
• Ability to work within a team
• Ability to exercise initiative, decision making, and judgement
• Insurance industry experience (Sales, Underwriting, Claims, Customer Service ) highly preferred, with general knowledge of New Business functions
• Existing LOMA designations (ALMI, FLMI), or ability to complete FLMI designation courses within two years of hire