What are the responsibilities and job description for the Office Operations Specialist position at Armed Forces Benefits Assoc.?
About Armed Forces Benefit Association (AFBA) and 5Star Life
In 1947, AFBA emerged from the basement of the Pentagon to solve a critical need in support of the military. More than 75 years later, our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would, we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today, including active duty, National Guard, and first responders. Providing protection to those who go in harm’s way, we ensure survivor and other benefits are available to all who serve, defend, and protect our great nation, no matter what. 5Star Life Insurance Company was founded in service and carry that mission today by committing to serve those who serve, from underwriting benefits for military and first responder families to providing coverage to the employees that keep our communities running. Our commitment to our communities – rather than the bottom line- drives our business.
About the role:
The Office Operations Specialist is a critical part of our administrative team at 5Star Life Insurance, as the face of our business both internally and externally. We are looking for a friendly individual who enjoys interacting with others and can help organize a busy, growing office. This role helps us stay on track with key deadlines, while also helping us celebrate our successes. This role is in person only, Monday through Friday.
Who we're looking for:
At our front desk, the Office Operations Specialist will greet visitors and employees, setting the tone for our daily interactions. Helping us track and celebrate important events and milestones, the Office Operations Specialist will help us ensure every employee feels like an important part of the team. Managing supplies and coordinating with office vendors, the Specialist will ensure that our office has the resources it needs to perform at high levels.
A key player in our communications efforts, the Office Operations Specialist will monitor correspondence files from our external printing vendor, ensuring that any errors are resubmitted for processing. This role will also provide back-up to our call team on an as-needed basis, directing calls as needed to the appropriate team member.
Finally, the Office Operations Specialist will partner with the Operations team to help monitor task queues, alerting leadership of high volumes or approaching timelines that may need additional support.
Education, Licensure, Certification, and Experience
- HS diploma
- Proficiency in Microsoft office products, including some familiarity with Excel
- Excellent written and verbal communication skills
- High level of comfort in speaking over the phone with a variety of individuals
- Customer service experience preferred
Knowledge, Skills, and Abilities
- Friendly and outgoing, enjoying interacting with others
- Self-motivated with a desire to stay busy
- Excellent time management skills
- Strong organizational skills
- A team player who enjoys both individual and group tasks
Benefits we offer:
- health insurance (medical, dental, and vision)
- flexible spending accounts (medical and dependent care)
- 401k plan with generous employer match
- paid time off
- paid holidays (12)
- life insurance
- short- and long-term disability insurance
- employee assistance program
- professional development & tuition reimbursement
- career growth opportunities
- on-site gym and locker rooms (Alexandria, VA office only)
- friendly, collaborative culture
Qualified people of all races, ethnicities, ages, sex, genders, sexual orientations, national origins, gender identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a disability unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources (hr@afba.com). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.
