Sales Support Consultant

About Us

Founded in 2009, Armadillo is a purpose-driven business committed to making a positive impact both at home and globally. As an Australian brand with showrooms in Los Angeles, New York, San Francisco, Dallas, Sydney, Melbourne, and Brisbane, we create handcrafted rugs that "lie lightly on this earth." Hand-made by artisans in India and Nepal using natural materials, our rugs are designed to last.

As a certified B Corp, we uphold the highest standards in sustainability, social responsibility, and transparency. Giving back is central to our mission, and we have supported global philanthropic initiatives since 2014, beginning with the KVM school in India. Our efforts now extend to seven organizations in India, Nepal, Australia, and the US.

How We Work

At Armadillo, integrity guides our work, and we’re committed to fostering a collaborative, inclusive workplace. We value teamwork and celebrate individual strengths. We are committed to each other, our work and the wider community, and our hope is to be joined by those who are enthusiastic not just about what we do, but why we do it.

People & Culture

Our people are at the heart of Armadillo’s success. We provide a supportive environment that promotes personal and professional growth for all employees, embracing fair practices, cultural diversity, and well-being. We proudly offer a range of benefits to our team members: 

• Comprehensive Health Coverage – Medical, Dental, Vision, Life Insurance, and other ancillary benefits.
• Financial Well-Being – 401(k) match and Flexible Savings Account.
• Professional Growth – Annual career development fund to support your learning and advancement.
• Work-Life Balance – Additional leave days for community volunteering.
• Wellness Support – A dedicated health & well-being allowance.
• Exclusive Perks – Generous staff discounts.
• Added Convenience – Annual car allowance.
• Employee Assistance Program – Confidential support for personal and professional challenges.

Role Summary:

The Sales Support Consultant is an integral member of the remote trade sales team, based in Armadillo’s Dallas showroom. This dual-function role supports both the remote Trade Account Managers, by assisting with quotes, orders, reports, and prospecting, while also directly servicing the South-Central region (NM, AK, and LA) in an inside sales capacity.

The successful candidate will ensure seamless showroom operations, provide administrative and sales support to the broader team, and maintain a polished, client-ready environment aligned with brand standards. This role requires adaptability, strong organizational skills, and a client-focused mindset to support the success of our trade sales function nationally. This is a full-time, salary exempt role.

Key Responsibilities:

Remote Sales Support

• Cover Trade Account Manager inboxes and assist trade customers when Account Managers are out-of-office.
• Support the organization and implementation of strategic initiatives as directed by the manager.
• Prepare and deliver monthly reporting, including sales, team interactions, and showroom traffic.
• Prospect new accounts by region on behalf of Remote Account Managers.
• Research and compile information on industry events, competitor activity, and market trends.
• Assist with expense reports when required.

Dallas Showroom

• Ensure showroom presentation and displays meet brand expectations, including opening and closing procedures.
• Manage sample distribution, replenishment, and organization for the Dallas showroom.
• Provide event support as needed, including showroom events and client gatherings.

Client Service

• Act as point of contact for trade customers in NM, AK, and LA, ensuring exceptional customer experience.
• Support out-of-office coverage for trade accounts as required.

Shared Responsibilities:          

Purpose

• Participation in training and education on topics relating to sustainability and social responsibility. 
• Commitment to adhere to environmental and social goals, as set by the company.

People and Culture

• Promote, contribute to, and maintain a diverse and inclusive work environment, which is free of discrimination, bullying and harassment.
• Actively and positively participate in team meetings, professional development, and our collegial work environment.
• Adhere to, and be aware of, all Armadillo workplace policies and procedures.

Key Capabilities and Behaviors Required:

• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills, with a polished client-facing presence.
• Self-starter with initiative to identify opportunities and support team success.
• Proficiency with sales systems and reporting tools; detail-oriented and highly accurate.
• Knowledge of the interior design industry, trade sales, or showroom operations preferred.
• Adaptability and problem-solving skills in a fast-paced, client-driven environment.